Chaima Yacoubi

• Coordinated with HR to process staff request such as sick leave, annual leave, and official admin
documentation.
• Prepared staff rosters, assigning shifts and work areas.
• Delivered high-quality customer service in a fast-paced hospitality environment.
• Handled customer orders, inquires, and complaints.
• Ensured positive guest experience and service satisfaction.

• Supported lawyers and paralegals by managing recordkeeping and correspondence.
• Typed, formatted, and filed legal documents with accuracy and attention to detail.
• Answered and directed phone calls and emails.
• Managed attorneys calendar, scheduled appointment, and coordinated meetings.
• Maintained and organized physical case files.

• Supported HR processes and day-to-day administrative tasks in training centers.
• Delivered administrative and organizational support in a training academy, managing scheduling,
correspondence, and reporting activities.
• Prepared the payroll documents for the teachers.

• Managed client accounts, processing claims, and providing ongoing support to ensure customer
satisfaction.
• Conducted inbound and outbound calls to sell insurance products including life, health, insurance.

• Maintained and updated client files and records in an organized system.
• Managed inbound and outbound communications with clients.
• Assisted clients changing electricity & gas suppliers.