Chaimaa Miriz

• Deliver comprehensive administrative support to the General Manager,
ensuring operational efficiency.
Expertly manage and prioritize the GMs calendar, appointments, and
meetings for optimal time management.
Handle sensitive communications with utmost discretion and
professionalism.
Serve as the primary liaison between the GM and key stakeholders,
enhancing collaboration and communication.
Assist in planning and executing high-profile hotel events, ensuring
alignment with brand standards.
Coordinate seamless travel arrangements and prepare detailed itineraries
for the GM.
Monitor project timelines and deliverables, providing proactive updates
and support.

• Excellent verbal and written communication skills for interacting with
visitors, clients, colleagues, and stakeholders professionally and
effectively.
• Strong customer service skills to greet visitors, answer inquiries, and
handle phone calls in a friendly and courteous manner, ensuring a positive
experience for all stakeholders.
• Ability to maintain organized schedules, calendars, and filing systems,
ensuring that documents and information are easily accessible and
efficiently managed.
• Managing the front desk, provide administrative support, and contribute
to the smooth operation of the office environment.

• Demonstrating a commitment to delivering exceptional service and
exceeding VIP passenger expectations, resulting in high levels of
customer satisfaction and loyalty.
• Implementing streamlined processes and procedures for VIP services,
leading to more efficient operations, reduced wait times, and increased
passenger throughput.
• Garnering positive feedback and testimonials from VIP passengers,
highlighting the personalized attention, professionalism, and hospitality
provided during their travel experience.
• Actively participating in training programs, workshops, and professional
development opportunities to stay updated on industry trends, enhance
skills, and maintain a high level of expertise in VIP service delivery.

• Streamlined the CEOs calendar, reducing scheduling conflicts through
meticulous organization and proactive planning.
• Facilitated high-level meetings and correspondences, ensuring
confidential information was handled with utmost discretion and
professionalism.
• Directed the planning and execution of multiple corporate events with
over 200 participants, resulting in enhanced company image and network
expansion
• Managed cross-functional projects, leading to a 20% increase in
operational efficiency for key business initiatives.

• Played a pivotal role in contract negotiations, aiding in the closure of
deals with suppliers.
• Spearheaded the scheduling and logistical coordination for employees
sales division, increasing meeting efficiency.
• Developed comprehensive monthly reports that provided insights into
sales trends, contributing to a strategic shift that boosted sales.
• Managed the correspondence, ensuring timely and professional
responses to over 100 daily emails.
• Facilitated the on-boarding process for new sales team members.

• Assisted in organizing quarterly board meetings and compiling detailed
minutes which increased meeting productivity.
• Implemented an employee scheduling system that reduced conflicts and
improved staff satisfaction.