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Chams eddine Sakar, it support technician

Chams eddine Sakar

it support technician·banque internationale arabe de Tunisie

Tunisia

Diploma, information technologie

Work experience

Total years of experience: 0 years, 9 months

it support technician

August 2024 - September 2024

banque internationale arabe de Tunisie

Tunis, Tunisia

August 2024 - September 2024

Provided Tier 1 & 2 technical support, managed hardware/software issues, used ticketing systems, and handled user administration via Active Directory.
Company industry:
Banking
Job role:
Maintenance, Repair, and Technician

Stagiaire IT Support / Help Desk

August 2024 - September 2024

Assurance Siège

Tunis, Tunisia

August 2024 - September 2024

Diagnostic des pannes informatiques et assistance aux collaborateurs. Installation et mise a jours des
systèmes dexploitation Windows 10/11 et des logiciels métiers. Installation imprimante et Scanners
Company industry:
Insurance & TPA

Technicien Help Desk

January 2024 - August 2024

Biat

Ariana, Tunisia

January 2024 - August 2024

Assistance et support technique (Niveau 1 & 2) auprès des utilisateurs. Résolution rapide et efficace des
incidents matériels, logiciels et réseau. Gestion et suivi des tickets dassistance via les outils de Ticketing.
Configuration, déploiement et maintenance du parc informatique (PC, imprimantes, serveurs).
.Administration de base des utilisateurs via Active Directory et Office 365
Company industry:
Banking
Job role:
Information Technology

Education

istam tunis - Tunisia

September 2025

September 2025

Diploma, information technologie

Tunisia

Skills

Computer Troubleshooting
Expert
Computer Troubleshooting
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
ATTENTIVE SERVICE
Intermediate
ATTENTIVE SERVICE
Intermediate
HELP DESK SUPPORT
Intermediate
HELP DESK SUPPORT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
ISSUE TRACKING
Intermediate
ISSUE TRACKING
Intermediate
MICROSOFT OFFICE 365
Intermediate
MICROSOFT OFFICE 365
Intermediate
MICROSOFT WINDOWS 10
Intermediate
MICROSOFT WINDOWS 10
Intermediate
R PROGRAMMING LANGUAGE
Intermediate
R PROGRAMMING LANGUAGE
Intermediate
Science
Intermediate
Science
Intermediate
Installation
Expert
Installation
Expert
Desktop Support
Intermediate
Desktop Support
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Technical Support
Intermediate
Technical Support
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Administration
Expert
Administration
Expert
Hardware
Intermediate
Hardware
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
IT
Intermediate
IT
Intermediate
System Administration
Intermediate
System Administration
Intermediate
Sales
Intermediate
Sales
Intermediate
Management
Intermediate
Management
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate
French
Expert