تشاندان pratihast, Trainer

تشاندان pratihast

Trainer

Carlson Wagonlit Travel

البلد
الهند
التعليم
بكالوريوس, Marketing
الخبرات
11 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 3 أشهر

Trainer في Carlson Wagonlit Travel
  • الإمارات العربية المتحدة
  • أشغل هذه الوظيفة منذ مايو 2014

Working closely with the all the departments for Training needs.
•Conducting PAN India training for New Hires, Operational Trainees and Tenured Staffs.
•Training mainly focus on the Sales, Customer Services and Quality.
•Work closely with Implementation team for smooth function of new or an existing processes of Clients.
•Hotel Attachment rates training : Taking care of Preferred hotel programs training and the sales training. Conducted several trainings on Hotels - Non Air segments to be booked. Currently handling few hotel bookings audit and programs like - IHG, HILTON and JW Marriott Excellence learning.
•Delivering trainings on Sales, Soft Skills, Communication skills which also covers Business English - Written and Spoken, Operational tools like GDS - Galileo, Online Booking tools and Profile management.
•Focus on the key areas like - Client handling skills, Sales effectiveness Training
•Training Need Analysis on monthly, quarter and annual basis.
•Creating modules and assessments to do the knowledge check.
•Maintaining monthly reporting on Global and Regional Quality.
•Working closely with the Operational teams on functional based Training catering to Customer Services.


American Express/EXL SERVICS :

Shift In-charge في AMERICAN EXPRESS
  • مصر
  • يناير 2007 إلى فبراير 2008

(ON ROLLS OF TEAMLEASE

الخلفية التعليمية

بكالوريوس, Marketing
  • في M G University
  • يونيو 2007
الثانوية العامة أو ما يعادلها, Commerce
  • في COMMERCE - CBSE
  • مارس 2003
بكالوريوس,
  • في MG UNIVERSITY

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Specialties & Skills

Reservations
CAT 35 fares
Ticketing
Training
ADMINISTRATION
BUSINESS CASE
BUSINESS ENGLISH
COACHING
COMMUNICATION SKILLS
CUSTOMER RELATIONS
CUSTOMER SERVICE
DELIVERY

اللغات

الانجليزية
متمرّس

الهوايات

  • Playing Football
    Have played Football at regional level during my school days