Trainer
Carlson Wagonlit Travel
Total years of experience :11 years, 3 Months
Working closely with the all the departments for Training needs.
•Conducting PAN India training for New Hires, Operational Trainees and Tenured Staffs.
•Training mainly focus on the Sales, Customer Services and Quality.
•Work closely with Implementation team for smooth function of new or an existing processes of Clients.
•Hotel Attachment rates training : Taking care of Preferred hotel programs training and the sales training. Conducted several trainings on Hotels - Non Air segments to be booked. Currently handling few hotel bookings audit and programs like - IHG, HILTON and JW Marriott Excellence learning.
•Delivering trainings on Sales, Soft Skills, Communication skills which also covers Business English - Written and Spoken, Operational tools like GDS - Galileo, Online Booking tools and Profile management.
•Focus on the key areas like - Client handling skills, Sales effectiveness Training
•Training Need Analysis on monthly, quarter and annual basis.
•Creating modules and assessments to do the knowledge check.
•Maintaining monthly reporting on Global and Regional Quality.
•Working closely with the Operational teams on functional based Training catering to Customer Services.
American Express/EXL SERVICS :
(ON ROLLS OF TEAMLEASE
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