Enterprise Strategic Account Manager for Quality and Safety Management Software
Ideagen Middle East, Dubai
Total years of experience :17 years, 5 Months
Manage a portfolio of existing and new accounts to achieve long-term success
Develop positive relationships with clients
Act as the point of contact and handle customer’s individual needs
Customized Product demo to C level suite
Tailor made proposals for Q-Pulse and PleaseReview Quality and Safety Management software product
Analyze the business challenges for clients and advice suitable solutions
Upselling and Cross-selling of products in the company portfolio
Develop Sales process to work with the client in a structured manner
Assisting Customer with Onboarding, Implementation and Configuration of the Purchased product
Generate new business using existing and potential new customer networks
Resolve conflicts and provide solutions to customers in a timely manner
Report on the status of accounts and transactions
Set and track sales account targets to be aligned with company objectives
Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
Identify and attend Training sessions to improve sales performance and identify opportunities for growth
CRM Reports and Account Plan
● Played integral role in launch of 12 new product lines and attaining revenues of $1.3B.
● Grew revenue by 54% through establishing partnership with two key clients/accounts.
● Maximized inbound sales by 40% through improvement of SEO and digital marketing strategy.
● Conducted market research, determined and implemented current market trends.
● Prepared and monitored annual budgets, gross-profit plans and pricing strategies.
● Maximized product marketability and profitability by capitalizing on market opportunities and improving product features.
● Identified client needs and developed applicable sales strategies to drive revenue; closed critical project deals with success rate of
85% sales vs annual sales plans.
● Led sales team of 20+ employees, met set KPIs and facilitated sales training to evaluate performance, forecast staffing and optimize
expense.
● Participated in events and conferences to determine potential target industries and customers, Automechanika Middle East, Service
Dealer Conference among many.
● Participated in SLA audits, conducted client meetings and ensured high level of customer service.
Assisting project managers with proposals and memo
To be updated with the construction progress at every site offices.
Project Planning and Action Plan
Schedule and attend meeting with consultants and contractors.
Maintaining and monitoring given project, concerned workers, schedules, work hours etc.
Documenting and following up on important actions and decision making
Ensuring projects adhere to frameworks and all documentation is maintained appropriately for given project.
Effectively negotiated new contracts with the vendors, thus saving $120, 000 for the marketing department.
Developed new promotional campaign combining all the products which increased sales revenues by 13% and YOY sales growth by $400, 000.
Enhanced monthly sales from USD 600, 000 to USD 800, 000 within just three months and consecutively exceeded sales objectives by 118%.
Enhanced company product features by taking feedback from clients and implementing improvement initiatives.
Assisted in arranging appealing marketing collaterals, advertising materials, marketing campaigns, tradeshows and other promotional activities
Biomedical engineering (BME) is the application of engineering principles and design concepts to medicine and biology for healthcare purposes (e.g. diagnostic or therapeutic).
