Executive Assistant
Lannister Knight DMCC
Total years of experience :17 years, 0 Months
• Using internal CRM systems to maintain and update internal databases;
• Attending meetings, and Minute taking.
• Developing and maintaining marketing database’s
• Updating social media websites
• Implementing and managing administration procedures
• Liaising with staff in other departments and with external contacts
• Sales admin support
• Accounts support; invoicing, company payments logging
• Monitoring and maintaining IT set up
• PR & marketing support
• Organising and storing paperwork, documents and computer-based information
• Managing budgets, order supplies, liaise with service providers and maintain the upkeep of company property
• Providing Secretarial support to the CEO, Sales Director, Operations Manager and Sales team
• Dealing with all correspondence
• Booking flights and hotels
• Diary management
• Being the first point of contact for CEO
• Liaising with Compliance to ensure all orders are compliant with legislation
• Processing all sales from start to finish for all products and chasing in payments
• Sending contracts to clients and providing sales with an update
• Working closely with PRO’s to obtain Visas, trade licenses and all other legal requirements
• Processing a large quantity of orders
• Liaising with several large IT vendors
• Managing and negotiating terms of business
• Setting up special pricing bids on the CS3 in house system
• Creating training manuals and updating them accordingly
• Training new starters on in house systems and processes
• Creating daily reports on Excel using V LOOK Up formula
• Invoicing
• Sending shipping conformations to the reseller
• Answering all ETA’s in an efficient and timely manner
• Sending reports to managers
• Creating new part codes for the in house system
• Using CRM to place VMWare orders
• Updating the daily IGEL report
• Managing a back order report
• Chasing vendors outside the assigned SLA times
• Using the Citrix portal to place orders online
• Liaising with Credit Control to get orders released
• Supporting a large sales team to ensure orders are processed efficiently (looking after the top sales people in the office)
• Working on a SAP integration project
• Ensuring all orders are compliant with laws and legislation
• Travelling to and from Birmingham for internal project commitments
• Having input on new systems and what my team will need specific to their role
• Weekly reports
• Liaising with suppliers
• Monthly Stock take
• Dealing with product complaints
• Issuing complaint reports
• Physically going to warehouse and checking stock locations
• Arranging meetings
• Attending weekly meetings to update suppliers, managers and directors of the projects current situation
• Dealing with all general correspondence
• Working with spreadsheets (V Look Ups and Formulas)
• The ability to cross reference spreadsheets and systems
• Implementing quicker, more effective methods of working
• Stock adherence
• Advising the new product department when to issues NPI’s (New Product Information)
• Ensuring all teams have updated information
• Distributing anti-virals for workers and families
• Using BPCS system
Business Development Manager - Dec 08 - March 09
Visiting clientele in various networking events
• Making an average of 70 calls per day
• Chasing new leads
• Sending out contracts to clients
• Putting together packages to reflect each clients specific needs
• Hitting monthly sales targets
• Account managing
• Preparing packages and quotes to send to clients.
• Lead generation
• Raising new clients on the database (target of 5 a day
• Checking competitors websites
• Sourcing for new leads using various types of media
• To generate 20 qualified leads a day
Personal Assistant - Oct 07 - April 08
• Dealing with all general correspondence
• Producing daily, weekly and monthly reports
• Organising travel arrangements and business trips
• Getting quotes for various corporate gifts
• Being the first point of contact
• Credit Control
• Chasing late payments
• Collating remittance advices
• Logging when cheques were received
• Keeping log of the banking book
• Ensuring payment details were always crossed over with accounts
• Sending out solicitors letters
• Adding orders to the system
• Generating invoices
• Banking client cheques
• E-mail mail shots to new and existing clients
• Updating figures on the sales boards
• Closing accounts and providing stats
• Responding to all queries
• Prioritising account managers call lists
• Sending out marketing material
• Confirming booking details
• Collating and sending marketing material to prospective clients
• Amending terms of business to reflect negotiated fees
• Creating proposals for new clients
• Helping to fill temporary bookings
• Confirming interviews with clients and candidates
• Meeting and greeting candidates
• Brief registrations
• Compiling and distributing standard and non-standard terms of business
• Creating adverts for both electronic and local press use
• Up-dating internal and external websites
• Collating new starter information
• Managing current and ended temporary bookings
• Dealing with temporary evaluations
• Maintaining the reception and testing areas
• Keeping up to date records of current and closed vacancies