Chantell hardy

front of house reception manager
guest experience
reservations
hostess
training, leading team
supervising team

• Warmly welcomed guests at Via Riyadh, ensuring a luxurious
and memorable experience.
• Provided exceptional personal assistance to guests,
anticipating needs and exceeding expectations.

La Californie from Cannes, France. French
Pop-up restaurant at Al Murabba Historical Palace
• Oversaw front-of-house operations at Al Murabba Restaurant
Pop Up during Riyadh Season, ensuring exceptional guest
satisfaction through effective time management and table
rotation.
• Assisted the Assistant Restaurant Manager with seat allocation
and decision-making, leveraging in-depth menu knowledge to
enhance the dining experience.
• Proactively addressed and resolved guest complaints,
demonstrating strong communication skills and a commitment
to service excellence.
• Reported directly to management, contributing to a high
performing team dedicated to achieving operational goals.