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Mirvat Deeb, Client Relations Manager

Mirvat Deeb

Client Relations Manager·Global Trust IT Group,

United Arab Emirates

Diploma, Administration And International Relations ( 1 Year program )

Work experience

Total years of experience: 7 years, 10 months

Client Relations Manager

November 2020 - Present

Global Trust IT Group,

Dubai, United Arab Emirates

November 2020 - Present

Acted as the main contact for clients, ensuring clear and professional communication.
Managed client onboarding, documentation, and service agreements.
Resolved client service requests, coordinating with technical teams for timely solutions.
Monitored client satisfaction through feedback collection and reporting.
Supported business development through proposals and contract negotiations.

Company industry:
Business Consultancy Services
Job role:
Management

International Communications Manager

January 2023 - May 2025

Moscow State Pedagogical University,

Moscow, Russian Federation

January 2023 - May 2025

Managed communications with embassies, partner universities, and international
organizations.

Represented the university at international education fairs and events.

Oversaw the full international admissions process, ensuring compliance and smooth
onboarding.

Prepared and reviewed partnership agreements and cooperation documents.

Provided guidance to international students on visas, scholarships, and mobility
opportunities.

Company industry:
Higher Education

Guest Engagement Executive

January 2019 - September 2021

Rotana Hotels and resorts brand - Rotana Afamia 5 Starts Hotel

Latakia, Syria

January 2019 - September 2021

Delivered personalized service to VIP and regular guests.
Resolved guest issues promptly, ensuring service excellence.
Coordinated across departments to deliver seamless experiences.
Tracked guest feedback and improved service quality.

Company industry:
Hospitality & Accomodation

Television Lecturer

September 2018 - January 2019

Syrian Educational TV,

Damascus, Syria

September 2018 - January 2019

Delivered televised Russian language lessons for 12th grade students.
Prepared lesson plans, notes, and study materials aligned with curriculum.
Provided exam preparation strategies and academic guidance.
Simplified complex grammar and vocabulary for wide audience reach.

Company industry:
Media Production

Education

Moscow State Pedagogical University

July 2025

July 2025

Diploma, Administration And International Relations ( 1 Year program )

Russian Federation

University of Damascus, Faculty of Arts & Humanities

July 2019

July 2019

Bachelor's degree, Russian Literature

Syria

Damascus University

July 2019

July 2019

Bachelor's degree, Faculty of Mass Communication ( 4 sem completed - Degree not completed )

Syria

Skills

Guest Service
Expert
Guest Service
Expert
Customer Focus
Expert
Customer Focus
Expert
Customer Service
Expert
Customer Service
Expert
Customer Support
Expert
Customer Support
Expert
Customer Care
Expert
Customer Care
Expert
ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
INTERCULTURAL COMPETENCE
Intermediate
INTERCULTURAL COMPETENCE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PATIENCE
Intermediate
PATIENCE
Intermediate

Languages

English

Beginner

Training and Certifications

Certifications
Certificate of Achievement
Advanced 8 English Course (Conversational English
Certificate of Achievement
Advanced 8 English Course (Conversational English, Composition
Open Learning Program

Hobbies and interests

Reading