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Charbel Zayed, food and beverage cost controller,Business Analyst

Charbel Zayed

food and beverage cost controller,Business Analyst·minds crew

Lebanon

Diploma, Business Computor

Work experience

Total years of experience: 22 years, 0 months

food and beverage cost controller,Business Analyst

March 2019 - Present

minds crew

Beirut, Lebanon

March 2019 - Present

Cost Control:
-Responsible about the hardware and the software of the company.
-Managing the branches by putting new policies and rules.
- Control the Food and Beverage outlets in terms of wastage, pilferage and efficiency.
- Approve the ordering of necessary goods and services
-Assess total costs of company purchases
-Prepare variance analysis for food & beverage and communicating with relevant parties.
-Analyzing and correcting the data entry.
-Surprise spot checks at all F&B outlets.
-Check the daily Food & Beverage revenues report submitted by the income audit for the accuracy.
-Responsible for monthly F&B Report and distribute to management.
-Prepare the daily and monthly cost report department in relation to cost of sales.

Business Analyst:
-Technical Understanding.
-Possesses understanding in the areas of application programming, database and system design.
-Takes input from supervisor and appropriately and accurately applies comments/feedback.
-Quickly understands the business issues and data challenges of the sold and non-sold items.
-Ensures issues are identified, tracked, reported on and resolved in a timely manner.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

IT Officer/Digital Learning

January 2021 - January 2024

War Child Holland

Beirut, Lebanon

January 2021 - January 2024

-Proficient in installing, configuring, and troubleshooting computer hardware,
software, and applications.
-Experienced in IT support and project coordination, with a focus on facilitating
learning initiatives and technical assistance.
-Skilled in providing first-line IT support to staff, ensuring smooth operations, and
resolving issues promptly
-Participate in emergency response, support and follow up on tasks assigned to
me.
-Planning and implementing digital hubs rooms in shelters and centers to be used
by the students.
-Install the applications on the tablets, testing and implementing them in the
schools and centers.
-Follow up on the implementation of Akelius and Learning Passport.
-Install, prepare and distribute tablets for CWTL.
-Follow up on the implementation of CWTL in the schools and collect data.
-Collaborate with the education team to ensure good implementation.
-Monthly report, studying the progress of the students, challenges and project
activities.
-Collaborate with the Akelius developers team to test new updates and help them
make the app better by sharing new ideas to develop the app.
-Collaborated with UNICEF to develop a guide on utilizing Akeliuss Mesh Net
and Classroom server function for educational purposes, demonstrating expertise
in NGO collaboration and technical innovation.
-Provide capacity building and technical support for other NGOs requested by
UNICEF.
-Provide capacity building for the teachers and the staff.
-Committed to ongoing development and implementation of firm policies and
procedures to ensure effective organizational change management.

Company industry:
Non-profit Organization

Cost Control / IT Business Analyst

January 2019 - January 2020

MindsCrew s.al

Beirut, Lebanon

January 2019 - January 2020

-Technical Understanding.
-Possesses understanding in the areas of application programming, database and
system design.
-Takes input from supervisor and appropriately and accurately applies
comments/feedback.
Quickly understands the business issues and data challenges of the
sold and non-sold items.
-Ensures issues are identified, tracked, reported on and resolved in a
timely manner

Company industry:
Catering, Food Service, & Restaurant

food and beverage cost controller,CRM administrator

January 2017 - February 2019

ptit creux

Beirut, Lebanon

January 2017 - February 2019

Cost Control :
-Analyzing and controlling the data entry of the branches, sales and purchases.
-Dealing with the suppliers and the needs of the branches.
-Research new products and services to meet companys goal.
-Compare proposals for price and specifications
-Prepare daily, weekly and monthly procurement reports
-Responsible about the hardware and the software of the company.
-Responsible for monthly F&B Cost Report.
-Surprise spot checks at all F&B outlets.

CRM Administrator :
-Managing customer data and make sure that it is correct.
-Set tasks and reminders for follow-up with contacts.
-Identify up sell opportunities for current customers
-Provide technical support to end users, diagnosing and resolving problems
-Provide reporting and analysis on CRM data for supervisors.
-Use data for new growth opportunities, new products.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Cost Control/IT

January 2017 - January 2019

Ptit Creux sal Jal dib

Beirut, Lebanon

January 2017 - January 2019

-Managing customer data and make sure that it is correct.
-Set tasks and reminders for follow-up with contacts.
-Identify upsell opportunities for current customers
-Provide technical support to end users, diagnosing and resolving
problems.
-Provide reporting and analysis on CRM data for supervisors.
-Use data for new growth opportunities, new products.

Company industry:
Catering, Food Service, & Restaurant

Senior technician

January 2010 - December 2017

Omega Software

Beirut, Lebanon

January 2010 - December 2017

My job is to implement the software, do all the technical supports so the software runs correctly; fixing any software problem related to omega software and sometimes hardware issues. I also give training sessions to the clients indoor and outdoor.
-Testing and analyzing data.
-Part time as a cost controller for Restaurants and Pubs
*Data Entry
*Consultancy for new opening restaurants.
*Preparing the reports and discuss them with the management.

Company industry:
IT Services
Job role:
Information Technology

Senior Technical support

January 2010 - January 2017

Omega Software Jdeideh

Beirut, Lebanon

January 2010 - January 2017

-Implemented and maintained software systems, ensuring smooth
operations and addressing software-related issues for Omega
Software.
-Provided technical support for both software and occasional
hardware issues, ensuring minimal downtime for clients.
-Delivered comprehensive training sessions to clients, both onsite and
offsite, to enhance their understanding and use of the software.
-Conducted thorough testing and analysis of data to ensure software
accuracy and reliability.
-Advised on operational strategies for new restaurant openings,
ensuring efficiency and cost-effectiveness.

Company industry:
IT Services

Car Park Manager

February 2007 - December 2009

Le Mall

Beirut, Lebanon

February 2007 - December 2009

-Recruit, hire, train, and schedule employees.
-Cash auditing and financial analysis.
-Develop new procedures to enhance daily operations.
-Report all incidents and accidents no matter how minor to the company.
-Maintain daily contact with clients and problem solving.
- Provide high levels of customer service.
-Maintain high standard of cleanliness of work area, personal appearance and organization

Company industry:
Business Support Services
Job role:
Management

Car Park Manager

January 2007 - January 2009

Secure Parking Le Mall Habtoor

Beirut, Lebanon

January 2007 - January 2009

-Recruit, hire, train, and schedule employees.
-Cash auditing and financial analysis.
-Develop new procedures to enhance daily operations. -Report
all incidents and accidents no matter how minor to the
company.
-Maintain daily contact with clients and problem solving.
• Provide high levels of customer service.
-Maintain high standard of cleanliness of work area, personal
appearance and organization.

Company industry:
Business Support Services

Computer teacher

January 2004 - July 2006

evolution pedagogique school

Beirut, Lebanon

January 2004 - July 2006

I taught Access, Microsoft Word and
Expressing the students’ skills by doing T
Improving the knowledge of the students about software

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Front office Shift Leader

January 2005 - January 2006

Acropolis Hotel

Kaslik, Lebanon

January 2005 - January 2006

Company industry:
Hospitality & Accomodation

Education

USEK KASLIK

July 2008

July 2008

Diploma, Business Computor

Lebanon

GPA (percentage): 75%

GPA (percentage): 75%

USEK KASLIK

January 2007

January 2007

Bachelor's degree, Business Computing

Lebanon

Sagesse College

January 2002

January 2002

Bachelor's degree, Biological And Life Sciences

Lebanon

Skills

Consultancy
Expert
Consultancy
Expert
Target Costing
Expert
Target Costing
Expert
Testing
Expert
Testing
Expert
Training
Expert
Training
Expert
Reporting
Expert
Reporting
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
MICROSOFT ACCESS
Intermediate
MICROSOFT ACCESS
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
ORACLE APPLICATIONS
Intermediate
ORACLE APPLICATIONS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
Microsoft work
Intermediate
Microsoft work
Intermediate
IT
Intermediate
IT
Intermediate
Omega Software
Expert
Omega Software
Expert
digital learning
Expert
digital learning
Expert
consulting
Expert
consulting
Expert
Consultancy
Expert
Consultancy
Expert
Target Costing
Expert
Target Costing
Expert
Testing
Expert
Testing
Expert
Training
Expert
Training
Expert
Reporting
Expert
Reporting
Expert

Languages

English

Expert

French

Intermediate

Arabic

Expert