Charbel Zayed

Cost Control:
-Responsible about the hardware and the software of the company.
-Managing the branches by putting new policies and rules.
- Control the Food and Beverage outlets in terms of wastage, pilferage and efficiency.
- Approve the ordering of necessary goods and services
-Assess total costs of company purchases
-Prepare variance analysis for food & beverage and communicating with relevant parties.
-Analyzing and correcting the data entry.
-Surprise spot checks at all F&B outlets.
-Check the daily Food & Beverage revenues report submitted by the income audit for the accuracy.
-Responsible for monthly F&B Report and distribute to management.
-Prepare the daily and monthly cost report department in relation to cost of sales.

Business Analyst:
-Technical Understanding.
-Possesses understanding in the areas of application programming, database and system design.
-Takes input from supervisor and appropriately and accurately applies comments/feedback.
-Quickly understands the business issues and data challenges of the sold and non-sold items.
-Ensures issues are identified, tracked, reported on and resolved in a timely manner.

-Proficient in installing, configuring, and troubleshooting computer hardware,
software, and applications.
-Experienced in IT support and project coordination, with a focus on facilitating
learning initiatives and technical assistance.
-Skilled in providing first-line IT support to staff, ensuring smooth operations, and
resolving issues promptly
-Participate in emergency response, support and follow up on tasks assigned to
me.
-Planning and implementing digital hubs rooms in shelters and centers to be used
by the students.
-Install the applications on the tablets, testing and implementing them in the
schools and centers.
-Follow up on the implementation of Akelius and Learning Passport.
-Install, prepare and distribute tablets for CWTL.
-Follow up on the implementation of CWTL in the schools and collect data.
-Collaborate with the education team to ensure good implementation.
-Monthly report, studying the progress of the students, challenges and project
activities.
-Collaborate with the Akelius developers team to test new updates and help them
make the app better by sharing new ideas to develop the app.
-Collaborated with UNICEF to develop a guide on utilizing Akeliuss Mesh Net
and Classroom server function for educational purposes, demonstrating expertise
in NGO collaboration and technical innovation.
-Provide capacity building and technical support for other NGOs requested by
UNICEF.
-Provide capacity building for the teachers and the staff.
-Committed to ongoing development and implementation of firm policies and
procedures to ensure effective organizational change management.

-Technical Understanding.
-Possesses understanding in the areas of application programming, database and
system design.
-Takes input from supervisor and appropriately and accurately applies
comments/feedback.
Quickly understands the business issues and data challenges of the
sold and non-sold items.
-Ensures issues are identified, tracked, reported on and resolved in a
timely manner

Cost Control :
-Analyzing and controlling the data entry of the branches, sales and purchases.
-Dealing with the suppliers and the needs of the branches.
-Research new products and services to meet companys goal.
-Compare proposals for price and specifications
-Prepare daily, weekly and monthly procurement reports
-Responsible about the hardware and the software of the company.
-Responsible for monthly F&B Cost Report.
-Surprise spot checks at all F&B outlets.

CRM Administrator :
-Managing customer data and make sure that it is correct.
-Set tasks and reminders for follow-up with contacts.
-Identify up sell opportunities for current customers
-Provide technical support to end users, diagnosing and resolving problems
-Provide reporting and analysis on CRM data for supervisors.
-Use data for new growth opportunities, new products.

-Managing customer data and make sure that it is correct.
-Set tasks and reminders for follow-up with contacts.
-Identify upsell opportunities for current customers
-Provide technical support to end users, diagnosing and resolving
problems.
-Provide reporting and analysis on CRM data for supervisors.
-Use data for new growth opportunities, new products.

My job is to implement the software, do all the technical supports so the software runs correctly; fixing any software problem related to omega software and sometimes hardware issues. I also give training sessions to the clients indoor and outdoor.
-Testing and analyzing data.
-Part time as a cost controller for Restaurants and Pubs
*Data Entry
*Consultancy for new opening restaurants.
*Preparing the reports and discuss them with the management.

-Implemented and maintained software systems, ensuring smooth
operations and addressing software-related issues for Omega
Software.
-Provided technical support for both software and occasional
hardware issues, ensuring minimal downtime for clients.
-Delivered comprehensive training sessions to clients, both onsite and
offsite, to enhance their understanding and use of the software.
-Conducted thorough testing and analysis of data to ensure software
accuracy and reliability.
-Advised on operational strategies for new restaurant openings,
ensuring efficiency and cost-effectiveness.

-Recruit, hire, train, and schedule employees.
-Cash auditing and financial analysis.
-Develop new procedures to enhance daily operations.
-Report all incidents and accidents no matter how minor to the company.
-Maintain daily contact with clients and problem solving.
- Provide high levels of customer service.
-Maintain high standard of cleanliness of work area, personal appearance and organization

-Recruit, hire, train, and schedule employees.
-Cash auditing and financial analysis.
-Develop new procedures to enhance daily operations. -Report
all incidents and accidents no matter how minor to the
company.
-Maintain daily contact with clients and problem solving.
• Provide high levels of customer service.
-Maintain high standard of cleanliness of work area, personal
appearance and organization.

I taught Access, Microsoft Word and
Expressing the students’ skills by doing T
Improving the knowledge of the students about software