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Charbel Merhej, Agency Director

Charbel Merhej

Agency Director·Bankers

Lebanon

Bachelor's degree, Business Management

Work experience

Total years of experience: 21 years, 9 months

Agency Director

January 2020 - Present

Bankers

Lebanon

January 2020 - Present

General

•Managing an agency of unit managers and financial consultants on their daily sales activity and tasks
•Setting sales strategies, targets and KPI’s
•Controlling portfolio’s active policies and customer service.
Company industry:
Real Estate
Job role:
Management

Sales Unit Manager

June 2019 - December 2020

Bankers Assurance Zalka, Lebanon

June 2019 - December 2020

Recruiting and training sales agents by implementing a sales force strategy with the aim to achieve great results.
•Prospecting and meeting new clients to raise the awareness of life insurance and protect family income by providing financial need analysis studies.
Job role:
Sales

Sales Director

June 2015 - August 2018

Sakr Real Estate/ Remax

Lebanon

June 2015 - August 2018

Determines annual unit and gross-profit plans by implementing marketing and sales strategies, and cost efficiency.
•Establishes sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new products.
•Prepares along with the marketing team all marketing campaigns such as TVC, online digitals, billboards, roadshows, and exhibitions.
•Completes sales operational requirements by scheduling and assigning employees missions; following up on work results by daily sales reports and market studies and analysis.
•Manage a sales team of 8 property consultants each for Sakr Real estate and Remax properties by recruiting, coaching, orienting, and training employees. Daily follow up on leads and assigned meetings through CRM, and deal closings. Setting targets and KPI’s.
•Handling sales and marketing operation for exclusive projects under the operation of Remax Properties. Setting the media campaigns, budget, strategy, and sales process.
Job role:
Sales

Sales Manager

January 2011 - May 2015

Damac Properties Beirut , Lebanon & Dubai

January 2011 - May 2015

Facilitate the sale of properties. Advising clients on market conditions, prices, and legal requirements.
•Plans and leads client relationship status calls, communications, negotiating deals, handling enquiries.
•Generating leads and market analysis, and CRM updates.
•Managing a team of 4 sales agents and monitoring all deals process and closings.
•Planning for Roadshows, events, and exhibitions and participating in sales process.
•Selling in all of Damac’s projects in GCC and following up on client’s request.
Job role:
Sales

Senior Property Consultant

January 2010 - December 2010

Plus Brokers

Lebanon

January 2010 - December 2010

Handling all client requests for buying and renting all kind of properties in Lebanon.
•Coaching a team of 6 sales agents and monitoring all deals process and closings.
•Following up on all sales activities and CRM updates. Setting sales targets missions and sales forecast.
Company industry:
Real Estate
Job role:
Sales

Sales Consultant

February 2006 - December 2009

Coldwell Banker

Lebanon

February 2006 - December 2009

Dealing with buyer and seller leads, listing properties, prospecting clients need, communicating and negotiating to meet all expectations to close the deal
•Achieving sales and leads targets.
•Farming for new listings of properties and prospecting client’s need and requests.
Company industry:
Real Estate
Job role:
Sales

Guest Services Supervisor

February 2003 - February 2005

Grand Hills Hotel & SPA

February 2003 - February 2005

Beirut, Lebanon




•The link between guests and hotel departments such as housekeeping, room services, outlets, bellboys, and valet parking.
•Handling and dealing professionally with requests, comments, complains, making restaurant reservations, car rentals, event tickets, and airline tickets confirmation, and make sure everything is pleasant and guests are well served.




Skills and Experience:

Sales, Marketing, Customer Service, Investment & Financial Advisor, Business Consultant, Trainer, Insurance, CRM & call center operational services, Strategic Planning, Goal Settings
Personal Development Coach.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Middle East University

June 2002

June 2002

Bachelor's degree, Business Management

Lebanon

Skills

Teamwork

Expert

Sales direct

Expert

Negotiation

Expert

Communicator

Expert

Knowledge Sharing

Expert

COACHING

Expert

CRM

Expert

CUSTOMER RELATIONS

Expert

CUSTOMER SERVICE

Expert

FINANCIAL

Expert

INSURANCE

Expert

MANAGEMENT

Expert

MARKETING

Expert

SALES

Expert

EXHIBITIONS

Expert

Teamwork

Expert

Sales direct

Expert

Negotiation

Expert

Communicator

Expert

Knowledge Sharing

Expert

Languages

Arabic

Expert

English

Expert

French

Expert