Charbel Al Hourany

Operational & Transcon Oversight: Manage end-to-end domestic ground transportation and warehouse distribution
workflows, ensuring 100% adherence to Expeditors’ Operational Process Standards (OPS) and milestone integrity.
• Strategic Business Development: Drive top-line growth by identifying upselling opportunities within the existing client base
and partnering with the sales team to design custom logistics solutions, increasing department wallet share by 5%
compared to the year before.
• Financial & P&L Management: Execute rigorous financial oversight of department billing, Accounts Receivable (AR), and net
revenue; leveraged an audit-background to reduce billing discrepancies and optimize project profitability.
• Solution Design & Onboarding: Lead the technical implementation and onboarding of new accounts, creating tailored SOPs
that align client supply chain needs with Expeditors’ global distribution capabilities.
• Client Relationship Management: Act as a key stakeholder in Quarterly Business Reviews (QBRs), presenting data-driven
performance metrics and logistics insights to strengthen client retention and long-term partnerships.
• Market Intelligence & Competitor Analysis: Monitor regional market trends and carrier pricing to provide actionable
intelligence for RFPs and bids, ensuring competitive positioning in the Transcon and Distribution sector.
• Team Leadership & Compliance: Supervise a cross-functional team, ensuring all members meet the mandatory 52 hours
of annual training while maintaining strict compliance with Export and safety regulations.

• Lead warehouse operations for an FMCG facility, managing 26 team members and overseeing inventory worth $ 28
million.
• Develop and implement logistics plans that reduce transportation costs by 12% while maintaining service excellence.
• Optimize warehouse layouts and workflows, improving efficiency and ensuring compliance with workplace safety
standards.
• Collaborate with cross-functional teams to forecast demand and ensure product availability.
• Conduct performance reviews and provide training programs to enhance employee productivity.

Supervised daily warehouse activities, including receiving, storing, and dispatching goods, ensuring accurate and timely
order fulfillment.
• Introduced lean inventory practices, reducing waste and increasing inventory turnover.
• Supervising picking and checking process for accuracy and to ensure customers’ orders are fulfilled.
• Supported the implementation of new WMS software, enhancing data accuracy and operational efficiency.
• Coordinated logistics providers to streamline delivery schedules.
• Building and maintaining relationships with key internal customers.
• Full adherence to health and safety policy and procedures.
• Assist in employee training, development and engagement.

Scheduled and managed inbound and outbound shipments, optimizing delivery routes to minimize costs.
• Monitored KPIs to track delivery performance, resolving issues to maintain service levels.
• Conducted regular audits to ensure compliance with Lebanese import/export regulations.
• Keeping the shipper and the consignee updated regarding their inbound and outbound order Status.
• Tracking and monitoring on export and import shipments with related airport/Seaport team and concerned parties.
• Keeping accurate records of shipping, contracts, pricing and invoicing information.
• Checking and coordinating with customs clearance department on documentations process when clearing shipments.
• Follow up special services supplies to guarantee stock availability when needed for orders (Master Airway bill (MAWB),
Boxes, House Airway bill (HAWB), etc.) and perform department’s monthly stock.