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شريف باهي, SALES GROUP LEADER

شريف باهي

SALES GROUP LEADER·IKEA

المغرب

بكالوريوس, Business administration Management

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 10 أشهر

SALES GROUP LEADER

فبراير 2015 - سبتمبر 2015

IKEA

المحمدية، المغرب

فبراير 2015 - سبتمبر 2015

Assisted training at IKEA Inter System (Delft. HOLLAND):
-Discovering IKEA store. On the job Training. IKEA training at ISCAE Casablanca: Discovering IKEA concept IKEA values and culture IKEA brand IKEA. Kuwait: in store logistic selling the IKEA way Interior Design and Merchandizing the IKEA way Space Managements Leadership Program. Range and Product Knowledge. IKEA Morocco: Being Part of the recruiting team in the one week event and conducting all selection, Group and Functional interviews .CBU 1 THE commercial building: Good Flows, in store Logistics, new co-workers trainings in ISCAE Casablanca.
Tasks Included: Optimizing sales and profitability by taking ownership of the range and actively promoting the IKEA commercial priorities and volume commitments.. Acting quickly on commercial opportunities and customer feedback, as well as keeping an active eye on competition, supply and performance analysis. Knowing your range and presenting the width and depth of the IKEA range in order to satisfy and inspire visitors. Ensuring that the shop is in excellent shape and fully stocked at all times so that customers can make a buying decision on their own. Create an environment of trust by encouraging open, constructive, honest, two-way feedback with my team and other colleagues while providing an inspiring and motivating direction for co-workers and engaging them fully in the IKEA objectives.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

SALES GROUP LEADER

فبراير 2015 - سبتمبر 2015

IKEA

المحمدية، المغرب

فبراير 2015 - سبتمبر 2015

Assisted training at IKEA Inter System (Delft. HOLLAND):
-Discovering IKEA store. On the job Training. IKEA training at ISCAE Casablanca: Discovering IKEA concept IKEA values and culture IKEA brand IKEA. Kuwait: in store logistic selling the IKEA way Interior Design and Merchandizing the IKEA way Space Managements Leadership Program. Range and Product Knowledge. IKEA Morocco: Being Part of the recruiting team in the one week event and conducting all selection, Group and Functional interviews .CBU 1 THE commercial building: Good Flows, in store Logistics, new co-workers trainings in ISCAE Casablanca.
Tasks Included: Optimizing sales and profitability by taking ownership of the range and actively promoting the IKEA commercial priorities and volume commitments.. Acting quickly on commercial opportunities and customer feedback, as well as keeping an active eye on competition, supply and performance analysis. Knowing your range and presenting the width and depth of the IKEA range in order to satisfy and inspire visitors. Ensuring that the shop is in excellent shape and fully stocked at all times so that customers can make a buying decision on their own. Create an environment of trust by encouraging open, constructive, honest, two-way feedback with my team and other colleagues while providing an inspiring and motivating direction for co-workers and engaging them fully in the IKEA objectives.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

SALES COORDINATOR

أبريل 2014 - ديسمبر 2014

SERVAIR

الدار البيضاء، المغرب

أبريل 2014 - ديسمبر 2014

Confirm fulfillment of orders (shipment, tracking, parts availability)
• Quote and order management
• Assist customers with equipment return process
• Entering professional services billing information in key systems
• Work with Collections team to help resolve billing issues.
• Entering and managing customer data in key systems to enable quotes, orders, and on-going service
• Accepts ownership for delivering quality service to customers, demonstrates initiative to solve problems/mobilize resources to ensure successful resolution of issues, and who has proficiency and knowledge of the following skills and processes: Verbal/written communication, Organization skills, Data collection, Problem solving, Follow through to ensure tasks are fully resolved.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
الإدارة

store and operation manager

ديسمبر 2012 - مارس 2014

AL SHAYA

الدار البيضاء، المغرب

ديسمبر 2012 - مارس 2014

• Motivate team through a compelling vision and direction to encompass American Eagle Outfitter’s Core values
• Lead management team effectively through proper implementation of division of responsibilities
• Lead and inspire a customer service culture by recognizing and rewarding team
• Train and develop store management and sales team in all areas of job responsibility
• Consistently assess and provide ongoing performance feedback to include performance reviews, IDPs and providing merit recommendation to all levels of store team
• Direct and execute strategic, brand appropriate merchandising to maximize sales and presentation standards
• Manage the execution of the store business plan that drives KPI results and maximizes business opportunities
• Achieve predetermined financial budgets to include payroll management

مجال الشركة:
تصميم الأزياء
الدور الوظيفي:
الإدارة

customer affair coordinator

مارس 2011 - أغسطس 2012

Emirates

دبي، الإمارات العربية المتحدة

مارس 2011 - أغسطس 2012

 Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building,
 Actively seeking out sales opportunities and promoting all Emirates related products
 Ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service
 Weekly report and analyses about productivity and quality progress
 And problems resolving.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

area manager

مايو 2010 - أغسطس 2011

Marwa

مراكش، المغرب

مايو 2010 - أغسطس 2011

• Completes store operational requirements by scheduling and assigning employees;
Following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining
Employees; planning, monitoring, and appraising job results. .
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories

مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات
الدور الوظيفي:
الإدارة

show room manager

أغسطس 2007 - مارس 2010

salam studio and stores

أبو ظبي، الإمارات العربية المتحدة

أغسطس 2007 - مارس 2010

• Maximize store volume in accordance with all store and Company goals, policies, procedures, etc.
• Ensure customer service is being maintained throughout the business day.
• Maintain an orderly system for planning, coordination, follow-through and completion of tasks, which result. In the achievement of store and Company goals.
• Ability to understand priorities and the sense of urgency of the business, adjusting directions/scheduling .when necessary to meet store needs and the demands of the business
• Ensure the store maintains excellent visual presentation at all times, by presenting a fashion statement throughout the store. Ensure proper floor coverage and floor management to maximize store volume.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

team leader

يناير 2005 - أغسطس 2007

transcom

الدار البيضاء، المغرب

يناير 2005 - أغسطس 2007

• Make daily reports and operations analyses.
• Training and coaching for new hire.
• Compilation of statistical reports regarding employees performances

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
الإدارة

assistant store manager

ديسمبر 1999 - مايو 2004

tommy hilfiger

الولايات المتحدة

ديسمبر 1999 - مايو 2004

• Maximize store volume in accordance with all store and Company goals, policies, procedures, etc.
• Ensure customer service is being maintained throughout the business day.
• Maintain an orderly system for planning, coordination, follow-through and completion of tasks, which result. In the achievement of store and Company goals.
• Ability to understand priorities and the sense of urgency of the business, adjusting directions/scheduling .when necessary to meet store needs and the demands of the business
• Ensure the store maintains excellent visual presentation at all times, by presenting a fashion statement throughout the store. Ensure proper floor coverage and floor management to maximize store volume.

مجال الشركة:
تصميم الأزياء
الدور الوظيفي:
المبيعات

التعليم

california state university northridge

أغسطس 2004

أغسطس 2004

بكالوريوس، Business administration Management

الولايات المتحدة

المعدل التراكمي (نقاط): 3.3 من 4

المعدل التراكمي (نقاط): 3.3 من 4

Hassan II High School

يونيو 1999

يونيو 1999

الثانوية العامة أو ما يعادلها، Economics

المغرب

المعدل التراكمي (نقاط): 13 من 20

المعدل التراكمي (نقاط): 13 من 20

Hassan II High School

يونيو 1999

يونيو 1999

الثانوية العامة أو ما يعادلها، Economics

المغرب

المعدل التراكمي (نقاط): 13 من 20

المعدل التراكمي (نقاط): 13 من 20

Hassan II High School

يونيو 1999

يونيو 1999

الثانوية العامة أو ما يعادلها، Economics

المغرب

المعدل التراكمي (نقاط): 13 من 20

المعدل التراكمي (نقاط): 13 من 20

Hassan II High School

يونيو 1999

يونيو 1999

الثانوية العامة أو ما يعادلها، Economics

المغرب

المعدل التراكمي (نقاط): 13 من 20

المعدل التراكمي (نقاط): 13 من 20

Hassan II High School

يونيو 1999

يونيو 1999

الثانوية العامة أو ما يعادلها، Economics

المغرب

المعدل التراكمي (نقاط): 13 من 20

المعدل التراكمي (نقاط): 13 من 20

Hassan II High School

يونيو 1999

يونيو 1999

الثانوية العامة أو ما يعادلها، Economics

المغرب

المعدل التراكمي (نقاط): 13 من 20

المعدل التراكمي (نقاط): 13 من 20

Skills

Training
Expert
Training
Expert
Project Management
Expert
Project Management
Expert
Strategising
Expert
Strategising
Expert
Marketing
Expert
Marketing
Expert
Management
Expert
Management
Expert
MS Office
Intermediate
MS Office
Intermediate
retail operations
Expert
retail operations
Expert
sales techniques
Expert
sales techniques
Expert
oracle retail management
Intermediate
oracle retail management
Intermediate

اللغات

العربية
متمرّس
الانجليزية
متوسط
الفرنسية
متوسط

الهوايات

  • photography
    canada expatriates compititions
  • movies
  • none fiction books
  • none fiction books
  • surfing
    venive beach winter compitition