Sales Executive
Boutique 1 Group LLC
Total years of experience :18 years, 4 Months
• Delivering Outstanding and Excellent Luxury Guest Experience to every clients.
• Excellent Product Knowledge and Deliverance, Proper handling and Care Instructions within each Products.
• Resolves Product and Service Concerns if any, meeting clients every need.
• Maintain High Standards of Visual Merchandising and Guidelines in the store.
• Keep records of customer interactions, process customer accounts and filling documents such as Client Book and updating database.
• Operating cash registers, managing financial transactions and balancing drawers.
• Comply with Inventory Control Procedures monthly and Participating in Stock Take Count every 6 months.
• Achieving Individual and Monthly Group Target as a result of Good Customer Relations and Customer Loyalty.
• Delivering Outstanding Guest’s Experience following the MOT (Moment of Truth) to all guests coming in and out of the shop making them happy, satisfied and overwhelmed.
• Maintaining and Updating Guest Database to ensure they are aware with the latest trends, new collections as well as promotions happening in the market - which enables guest loyalty and ensures repeat of sales, maximization (selling and up selling) and marketing to friends and families and the like.
• Monitoring / Updating the KPI and Daily Sales Reports on a daily basis to ensure achievements and or exceeds individual and group targets (store target) using advanced sales techniques and product knowledge.
• Driving and Motivating teams and colleagues to achieve the desired positive outcome.
• Flexibility and Multi-Tasking Jobs within the workplace.
• Teamwork, High Level of Initiative and Cooperation within the Group coupled with Respect, Excellence and Entrepreneurial Spirit as the main core values of the group.
• Commitment, Integrity, Empathy and Flexibility are observed and adhered to at all time.
• Listening, analyzing and handling the needs of every guest and offer a wide variety of options, guidelines, also upon resolving concerns or guest complaints in a very professional manner.
• Being aware and responding to emails in and out which are deemed necessary and urgent, with the knowledge of the supervisor / manager at hand.
• Circulating / sharing responsible and important information to teams and colleagues for everyone to be aware of and sharing of ideas that will contribute to the business as a whole.
• Handling guest’s requests, transfer in and out, return to warehouse and other efficient distribution of products across the network as well as store to store rotations.
• Requests and monitor the fast moving items and develop good sales techniques, in selling the slow movers.
• Ensures viability of the products and SOH (Stock On Hand), inventories, balanced and correct.
• Maintain high standards of Visual Merchandising as per the brand’s visual merchandising guidelines.
• Displaying and organizing the stocks received from warehouse, direct supplier or from other stores, and maintains cleanliness and orderliness in all areas of the shop.
• Filling up / submitting SORT every day and following up by Reporting / Calling Back Office concern personnel in terms of IT related issues and maintenance works.
• Observance of Health and Safety Policies and Procedures in the workplace.
• Handling cash and other payment methods from guests’ purchases.
• Managing and Organizing files and folders - Store Operations and Audit includes: Store Operations File, Security File, Banking Cash Up and Finance Operations File, Daily Cash-Up Reports, Petty Cash, Daily Sales Monitoring, Staff Discounts, Stock Count Files, Customer Files, Employee Files, Transfers / Receiving, Monthly Reports, Repairs, Memos, Ambers (Loyalty Program), Stock Adjustment File (Photo Shoot In / Out), Trans Guard / Emirates NBD Security File.
• Receive cash or payment in any other authorized modes, issue receipts/bills, reconcile cash/credit receipts with sales figures and prepares daily financial reports to the Accountant.
• Answer phone calls & customer queries, cross-selling and reservations.
• Prepares Daily Sales Report submitted to Division Manager, Retail Manager, Shop Manager, and Senior Buyer.
• Managing POS Oracle Cash System Software, amendments, trouble shooting and errors.
• Monitoring the reports below on a daily basis for the Weekly and Monthly Reports as per the company and the brand standards (Coach, New York standards) required:
Chinese Customer Track Sheet, Customer Profile Report, Men’s Customer Profile, Amber Con-trol Sheet ( Loyalty Program - Points Based System), Value Purchases as per Nationality; Top 3 Nationality By Value, Men’s Report YTD and CNR YTD, Store and Salespersons KPI (Key Per-formance Indicator) includes current year against previous year sales, units, transactions, traf-fic count, and registered ambers, UPT, Ave. Basket, sales performance percentage against indi-vidual target, store sales target per month / week / daily ( cumulative sales against cumulative target and its percentage, UPT, traffic and conversion).
• Respond to e-mails (outlook) and other business correspondence.
• Reports through FOHD - Facilities Office Management Help Desk regarding store maintenance and loss prevention.
• Carry out Stock Take (Actual Count and Inventory).
• Prepares Insurance and Liability Agreement Papers for Photo shoots, Advertising and Marketing.
• Prepares/Conducts Daily Huddle Agenda (meeting).
• Communicates with IT issues and concerns.
• Assist, advice, sell, cross-sell, offer excellent customer service to clients.
• Submits/Coordinates Key Authorization Requests to Security Management for proper handover and safety.
• Prepares Work Permit, and secure Mall and Police Permit for Overnight/Before Opening Store Maintenance.
• Prepares/Monitors monthly stationery requests and other facilities and office supplies needed.
• Prepare transfers in and out of stores and do receiving physically.
• Handling cash and cheque equivalents.
• Prepare bank deposits.
• Prepare daily and monthly collection report.
• Encode and monitor outstanding accounts.
• Manage good customer relation.
• Filing.
- Welcomes and greet guests coming inside the store.
- Initiates conversations with guests regarding their preferences, expand and offer alternative options to choose from and do up-selling and link sale to increase revenue.
- Fill up CRM and data entry in the system for future purposes and repeat of sale.
- Established good guest relations from regular guests and new guests entry.
- Accept payments from guests against purchases.
- Cashiering.
- Taking customer order and serving food and drinks.
- Inventories of Stocks.
- Data entry in the system.
- Assist needs of players in bowling, billiards, bar (B3).
- Assist and motivate colleagues.
• Handling cash and cheque equivalents.
• Prepare bank deposits.
• Prepare daily and monthly collection report.
• Encode and monitor outstanding accounts.
• Manage good customer relation.
• Filing.
- Managerial and Accounting. - Banking and Finance.