Marketing Executive cum Operations Coordinator
Al Sirhan Shoes
Total years of experience :20 years, 4 Months
Sourcing advertising opportunities and placing adverts in the press
Managing the production of marketing materials including leaflets, flyers, posters, CDs, DVDs, stickers and the like.
Writing proofreading copy
Liaising with designers and printers
Organizing photo shoots
Arranging for the effective distribution of marketing materials
Maintaining and updating customer databases
Organizing and attending events such as exhibitions and receptions
Sourcing and securing sponsorship
Conducting market research such as customer questionnaires
Contributing to, and developing, marketing plans and strategies
Managing budgets
Evaluating marketing campaigns
Monitoring competitor activity
Preparing and executing the thoughts or strategies after experimenting it.
Planning and executing all the marketing strategies to promote the business.
Penetrating some of the travel agencies as business partners in promoting our products by offering complimentary services for their valued guests and incentives for the travel agencies.
Promoting the business through emails and networking methods.
Acting as a tour guide for the guests that were being recommended by the hotels or travel agencies.
Acting as a professional sales woman and giving passionate service to the clients.
Giving ideas to the clients about the design of jewelry that is best suited to them.
Promoting the products by distributing flyers and brochures in any social gatherings.
Offering incentives and other services for few of the Far East Asian Travel Agencies like China, Philippines, and Japan for helping us in the promotion of the business.
SALES AND MARKETING EXECUTIVE
Acting as a corporate receptionist when group of tourists come and visit the shop.
Professionally offering and selling jewelry to the prospective clients.
Responsible for delivering the information for the English speaking tourists regarding diamonds, color stones and the like.
Conducting telephone marketing.
Establishing good business relationship with all the contact persons who are recommending clients or customers.
Giving the clients an idea if what kind of jewelry is best suited to them.
Responsible of picking guests from the hotel to the shop and dropping them too from the shop to the hotel as complimentary.
Willingly touring the guests around the city if it is being requested.
JEWELLERY MANUFACTURING EXECUTIVE
Responsible for preparing the inventory of all kinds of stones particularly diamonds.
Dealing with the suppliers of finished jewelry, pearls, and different kinds of loose stones in and out of the country.
Making the cost price of both finished jewelry and loose stones.
Responsible for giving work to the Workshop Department like Goldsmith, Stone Setter, Pearl Setter, and Jewelry Polisher.
Giving orders to the suppliers like pearls, diamonds, color stones, and the like.
Making jewelry designs.
Handle purchasing and inventory of all manufacturing supplies.
Scheduling suppliers’ meeting to the Managing Director.
Writing e-mail messages to the suppliers and supervising the workshop employees.
Responsible for keeping all the invoices to be forwarded to the Accounting Department.
Answer the main telephone line.
Received and directed all incoming calls.
Received and distributed incoming mail and deliveries.
Directed all guests and visitors.
Responsible for distributing mail and packages.
Gave information to the guests regarding the nature of the business.
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of range customer inquiries.
Strive for one-call resolution of customer issues.
Complete ongoing training to stay abreast of product, service, and policy changes.
Strike a positive and cooperative tone with both customers and co-workers.
Responded to customer inquiries and requests and resolved issues efficiently and professionally.
Exercised strong interpersonal communication skills with customers and department personnel.
Accepted assignments with an open, cooperating positive and team-oriented attitude.
Utilized multiple call center support applications.
Excellent written and verbal communication skills with an eye for detail.
Extremely productive in a high volume, high stress environment.
Self-starter with a can do attitude.
Met and greeted visitors and associates.
Controlled flow of incoming and outgoing correspondence.
Managed high volume phone calls.
Booked conference rooms and update employee listing.
Provided mentoring, supervisory support, and guidance to inquiry agents for all daily department activities.
Responsible for a large volume of incoming and outgoing calls/emails and responding to them.
Carried out a variety of secretarial tasks and managed correspondence from clients.
Well rounded experience includes positions in customer service and human resources.
Schedule and coordinate meetings, interviews, appointments, events, and other similar activities for supervisors
