Charity Kunashe

Managed VIP guest relations, ensuring exceptional service levels were met at
all times.
• Maintained a welcoming atmosphere with genuine interactions and
professional communication skills.
• Collaborated with hotel departments to ensure seamless guest
experiences during their stay.
• Answered guest inquiries and provided information regarding hotel
services and amenities.
• Responded to incoming guests, telephone calls, and email inquiries with
efficiency and professionalism.
• Enhanced guest satisfaction by promptly addressing concerns and
providing personalized solutions.
• Resolved guest complaints diplomatically, resulting in increased loyalty
and repeat business.
• Investigated guest challenges and sources of dissatisfaction to offer timely
resolution.

• Gained valuable experience working within a specific industry, applying
learned concepts directly into relevant work situations.
• Participated in workshops and presentations related to projects to gain
knowledge.
• Gained hands-on experience in various software programs, increasing
proficiency and expanding technical skill set.
• Developed organizational skills through managing multiple tasks
simultaneously while adhering to strict deadlines.