Junior Sales Associate
Tanfeeth
مجموع سنوات الخبرة :9 years, 0 أشهر
Handling outbound sales for Loan on Card, Balance Transfer, and Installment plan conversion of customer’s credit card outstanding.
Sales target oriented
Providing customer financial advice in related to credit card management.
Knowledge to banking terms.
Achieve individual target in daily and monthly basis and manage to assist and process customer’s
financial requests such for LOANS, CREDIT CARD, card services such as BALANCE TRANSFER and
EASY CASH on card, DEBT CONSOLIDATION/RESTRUCTURING, payment COLLECTIONS.
Product retentions such as card and loan INSURANCE, card and loan CLOSURES.
Assist existing and new customer in card activations.
Handing INBOUND and OUTBOUND calls regarding customer queries, issues and concerns.
Ensure to provide quality customer service to all customers and resolve their issue in a timely manner.
Handle TELEMARKETING calls to aspiring and existing customers to introduce the company’s new
products, service and benefits.
Provide administrative work such as collection and filing customer’s documents and meeting customers
FACE to FACE at the branch or meeting personally whenever needed to assist with their financial needs
and applications.
• Answering Dispute related inquiries and check transactions in an account
• File Dispute and Fraud Report
• Friendly and efficient customer service
• Answer inbound calls in a positive, professional manner.
• Excellent verbal & written communication skills in English
• To follow instructions & take responsibility for actions.
• A sound knowledge of telephone Etiquette
• Punctuality and Dependability
• Flexible in shifting schedules
• Active listening skills
• Courteous demeanor
• Energetic work attitude
• Telephone inquiries specialist
Handle all incoming calls to answer all queries, order taking and resolve customer complaints
Responsible for order follow up and ensure to item delivers on time
Upsell products and service to each customers
Perform outgoing calls to promote products and services to aspiring and existing customers
Assist new and existing customers for online orders and provide quality customer service.
Ensure to deliver an excellent marketing strategy in order to achieve individual target.
We made few short films, organized events with complete audio and visual production. I get to be an intern in a company where we cover TV live production.