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Charles Jefferson Liwanag, Operations Manager

Charles Jefferson Liwanag

Operations Manager·AAMAAL LLC

Oman

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 15 years, 10 months

Operations Manager

October 2021 - Present

AAMAAL LLC

Muscat, Oman

October 2021 - Present

- Oversee daily retail and distribution operations to ensure
smooth business performance. - Manage staff scheduling, performance monitoring,
and operational compliance. - Coordinate logistics, inventory management, and
supplier communications. - Implement process improvements to enhance efficiency
and customer satisfaction. - Support business development initiatives and operational
planning.

Company industry:
Retail & Wholesale

Events Coordinator / Manager

January 2020 - Present

Various Companies

Muscat, Oman Hybrid

January 2020 - Present

Plan, organize, and execute events while ensuring client satisfaction
and adherence to budgets. - Coordinate vendors, logistics, and event staff to deliver
successful events. - Manage event timelines, setup, and on-site operations.

Company industry:
Construction & Building

Business Support Officer

January 2016 - October 2021

AAMAAL LLC

Muscat, Oman

January 2016 - October 2021

- Provided administrative and operational support to multiple
business units. - Assisted in inventory control, reporting, and daily store operations. -
Coordinated staff activities and maintained operational documentation. - Supported
customer service and sales operations.

Company industry:
Retail & Wholesale

Sales Staff

January 2014 - January 2016

AAMAAL LLC

Muscat, Oman

January 2014 - January 2016

- Delivered customer service and sales support in a retail
environment. - Maintained product displays and inventory accuracy. - Assisted
customers with product selection and after-sales support.

Company industry:
Retail & Wholesale

Front Office Clerk

November 2013 - March 2014

Sea of Dreams Resort

La Union, Philippines

November 2013 - March 2014

- Managed guest check-in and check-out procedures. -
Handled reservations, customer inquiries, and front desk operations.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Enumerator / Verifier

January 2012 - January 2013

National Statistics Office

La Union, Philippines

January 2012 - January 2013

- Collected, verified, and recorded statistical data
accurately. - Ensured compliance with government data collection procedures.

Company industry:
Public Administration

On-the-Job

January 2012 - January 2012

Thunderbird Resorts (Kitchen – Hotel Department)

La Union, Philippines

January 2012 - January 2012

Front Office, Housekeeping, Food
& Beverage

Company industry:
Hospitality & Accomodation

Front Office Clerk

January 2011 - January 2012

Paiko Shores Resort

La Union, Philippines

January 2011 - January 2012

Assisted guests with reservations and front desk services. -
Maintained records and handled customer service requests.

Company industry:
Hospitality & Accomodation

Telephone Operator / Seminar Coordinator

January 2010 - January 2011

American Academy of Family Medicine

La Union, Philippines

January 2010 - January 2011

- Coordinated seminar logistics and participant
communications. - Managed phone inquiries and administrative support tasks.

Company industry:
Hospitality & Accomodation

Encoder

December 2009 - January 2010

Department of Agrarian Reform

La Union, Philippines

December 2009 - January 2010

Entered and maintained accurate data records.

Company industry:
Public Administration

Education

Don Mariano Marcos Memorial State University

January 2012

January 2012

Bachelor's degree, Hotel and Restaurant Management

Philippines

Sacred Heart School

March 2008

March 2008

High school or equivalent, N/A

Philippines

Skills

Sales Operations
Expert
Sales Operations
Expert
Daily Operations
Expert
Daily Operations
Expert
HR Operations
Expert
HR Operations
Expert
IT Operations
Expert
IT Operations
Expert
Logistics
Expert
Logistics
Expert
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
CASH
Intermediate
CASH
Intermediate
CLERK
Intermediate
CLERK
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
MAINTENANCE
Intermediate
MAINTENANCE
Intermediate
OFFICE CLERK
Intermediate
OFFICE CLERK
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PAYMENTS
Intermediate
PAYMENTS
Intermediate
SWITCHBOARD
Intermediate
SWITCHBOARD
Intermediate
TELEPHONE
Intermediate
TELEPHONE
Intermediate
Computer Literate (Microsoft Windows and Office) Good Communication Skills Knowledgeable in Front Of
Intermediate
Computer Literate (Microsoft Windows and Office) Good Communication Skills Knowledgeable in Front Of
Intermediate
Sales Operations
Expert
Sales Operations
Expert
Daily Operations
Expert
Daily Operations
Expert
HR Operations
Expert
HR Operations
Expert
IT Operations
Expert
IT Operations
Expert
Logistics
Expert
Logistics
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
INVENTORY DISTRIBUTION
Intermediate
INVENTORY DISTRIBUTION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Languages

English

Intermediate

Arabic

Beginner

Memberships

Beta Sigma Fraternity

Member

September 2010

Training and Certifications

Certifications
Housekeeping NC II
Front Office NC II

Hobbies and interests

Pickleball