Charlesleo Cunanan

Handle customer concern about the exchange program of Affordable Care Act for UHC. Make requested policy and account changes.

Handle customer inquiries, complaints, technical questions and service requests. Resolve escalation calls to assess problems and design best-option solutions.

Solve escalated issues and major customer queries. Foster an environment of high energy and motivated employees to deliver top performance. Report performance metrics, audit calls and provide real time feedback.

Helped office members with documentation. Aside from storing, organizing and managing files, I need to type, edit and proofread documents. Took dictation or record the minutes of meetings. Scheduled meeting appointments and preparing presentation materials.