Manager
Little House Nursery
Total des années d'expérience :17 years, 7 Mois
• Responsible for day to day operations of the Nursery.
• Dealing with UAE government, specifically Municipality coordinating audits and ensuring the Nursery is compliant with local/ International standards and policies.
• Ensuring that the EYFS standards and academic calendar is adhered to by staff.
• Responsible for all communication and any concerns raised by parents.
• HR duties range from terminations and absences all the way to recruiting, hiring, and training new employees.
• Conducting tours of the Nursery with potential applicants.
• Health and Safety standards are adhered too, ensuring no harm comes to pupils or staff.
Maintained staff by recruiting and training employees
Managing and motivating a team to increase sales
Developing budgets
Project Planning
Organising and handling events
World Challenge- Dubai
School Support Co-ordinator - October 2014 - May 2015
• Generate reports and other documents
• Provide ongoing customer service support
• Creating spreadsheets and presentations
• Assist with creating sales proposals
• Proofreading documents
• Co ordinating expeditions including itineraries and in country arrangements • Book flights, hotels and arrange visa’s
• Handling an extensive clientele via phone, emails and meetings
• Prepare, verify and process invoices and orders
• Meet and greet visitors
• Respond to customer’s queries
• Maintaining filing systems and databases
Dr Michaels Dental Clinic - Dubai
Patient care coordinator - July 2013 - November 2013
• Assisting patients with their queries and appointments via telephone, emails or in the clinic
• Organise patient flow
• Order and maintain clinical and office supplies
• Ensuring the customer service level is of the highest standard to achieve business
retention
• Obtain lab reports and send/ request patient medical records
• General PA duties to the doctors including managing their schedules.
• Verify accuracy of patients insurance information.
• Building rapport with the patients.
• Maintain a safe and hygienic office environment

• Organizing the daily paperwork, reports and documents.
• Perform the day to day processing of financial transactions to ensure that fi-
nances are maintained in an effective, up to date and accurate manner
Emirates Airlines
Long Haul Cabin Crew - February 2009-December 2012
Based in Dubai, UAE and working as a member of the Cabin Crew team onboard the A330/40 and B777 aircraft types my duties included: • Responsibility for the safety of passengers and crew
• Providing a welcoming and comfortable environment on long haul routes
• Delivering an excellent service in onboard customer care
• Delivering food and refreshments to strict hygiene standards
• Available to offer first aid/medical assistance when required
• Performing compulsory cabin safety checks and regular security patrols in-flight
• Completing updating training courses and annual licensing requirements
Etihad Airways
Long Haul Cabin Crew - December 2007 - October 2008
My first experience working as cabin crew was with Etihad Airways based in Abu Dhabi. I left to move to Emirates who offered further experience and a base in Dubai.
Desert Rangers
Office/Reservations Manager - January 2007- December 2007
Desert Rangers are an adventure sports company based in Dubai, offering tourists, residents and corporate groups a range of adventure and desert based activities.
• Answering calls from prospective clients, giving advice and making reservations
• Compiling daily manifest sheets for the Operations department
• Assisting with outdoor activities such as the Duke of Edinburgh school awards and team building for corporate clients. These exercises entailed groups camping in outdoor environments (primarily desert/mountains) assisting with activities such as abseiling, mountain climbing/hiking, traversing, canoeing and GPS Navigation
Booze Allen Hamilton
Receptionist/Administration Assistant - October 2006-December 2006
Based in central London, this was a temporary position to assist with an administration project
• Answering telephone calls, general administration duties
• Archiving
Beales Department Store (formally Bentalls)
Ladies Fashion Sales Assistant - July 2004-July 2006
• Part time/Weekend position whilst at college, supporting the fashion department with sales of designer clothing
• Trained in customer care/service
• Trained in Merchandising
• Assisting Customers with selection, advising on style
I have also had a range of work experience in promotional work and events in Dubai and Abu Dhabi over the last six years.
West Thames College - London HND Course in Specialist and Theatrical Make up
Richmond upon Thames College - London BTEC National Diploma Art and Design course
Elthorne Park High School - London 9 GCSE'S including English and Maths