Medical Receptionist
Alliance Medical Center
Total years of experience :13 years, 1 Months
Attending incoming and outgoing calls. Registering new patients and Billing patients. Doing booking for all follow up patients. Reminding patients of their appointments. Assisting patients in all the inquiry.
Major Job Duties: • Attend In-coming and Out-going telephone calls throughout the working hours. • To booked client’s appointment with enough space for any services to have the right time to do quality work. • To register new clients coming to the center and give them the right guidance and inform them to different services offered by the center. • Make daily report on the income generated from all procedures done in a day. • Giving advice and full information to the clients with the services or procedures done. • Maintains the harmonious relationship between the staff and the patients. • Proper filing of documents and patients record • Ensures that follow-up on patient are done. • Develop and maintains good relationships with customer. • Ushering patient to the skincare specialist. • Ensures that individual patient’s medical records are updated.
Major Job Duties:
• Consult with customers by telephone or in person to provide information about products and services, update details cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect payments, or arrange invoices.
• Refer unresolved client grievances to designated departments for further investigation.
• Obtain & examine relevant data to assess validity of complaints & determine causes.
• Provide first class client experience resulting to client satisfaction, loyalty and retention.
• Contribute to the establishment and development of organization’s goodwill/reputation.
Graduate in Bachelor of Physical Therapy Done 10 rotation in different hospital in Philippines as a Physical Therapist.