Charlotte Jennifer Vega, Property Manager UHNWI

Charlotte Jennifer Vega

Property Manager UHNWI

Wfc Holdings

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, Hospitality And Hotel Management
Experience
9 years, 9 Months

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Work Experience

Total years of experience :9 years, 9 Months

Property Manager UHNWI at Wfc Holdings
  • United Arab Emirates - Abu Dhabi
  • September 2021 to January 2023

As a property manager for a new property in Abu Dhabi launched in September 2021, my responsibilities included overseeing the management and maintenance of the building and managing the Housekeeping, Food and Beverage, Kitchen, and Recreation services. I had the privilege of working with a well-known Royal family in Abu Dhabi UAE, and I trained staff and established policies/procedures to ensure high standards of hospitality and customer
service in all areas. I managed the budget and prioritized employee and asset safety while focusing on delivering exceptional results and exceeding customer expectations. During the pre-opening phase, I provided creative solutions to meet client expectations and ensure a smooth and seamless opening for all services, including recreation services.

Housekeeping Incharge at Millenium Capital Gate
  • United Arab Emirates - Abu Dhabi
  • January 2020 to June 2021

Rebranding hotel, reporting to General Manager in a 5-star hotel with 281 rooms, tasked with using checklists to maintain high standards of cleanliness
and condition in assigned areas. Collaborates with the front desk, department executives, maintenance, and General Manager to efficiently address any issues or concerns.

Senior Housekeeping Supervisor at Hilton Capital Grand
  • United Arab Emirates - Abu Dhabi
  • April 2015 to December 2019

As the Reporting Housekeeping Manager in a 5-star hotel with 281 rooms, I have been recruited to ensure the high standards of cleanliness and overall condition of each assigned area through the use of checklists. My role also involves identifying and reporting any preventative maintenance or other issues in both guest rooms and public areas.

Head Housekeeping Attendant at Park Arjaan Rotana Hotel
  • United Arab Emirates - Abu Dhabi
  • September 2014 to August 2015

I was promoted to lead the team of attendants, ensuring the hotel's cleanliness and maintenance standards were met according to specified requirements. Assisted in administering housekeeping services, ensuring compliance with policies and procedures in a safe and efficient manner.Conducted room inspections to monitor and provide on-the-spot
feedback to room attendants, ensuring adherence to company standards. Organized and conducted orientation and in-service training sessions to
explain policies, and work procedures, and demonstrate the proper use and maintenance of cleaning equipment.

Housekeeping Attendant at Park Arjaan Rotana Hotel
  • United Arab Emirates - Abu Dhabi
  • March 2013 to August 2014

As a housekeeping attendant in our prestigious 5-star hotel with 318 rooms and 172 suites residential is responsible for maintaining the highest standards
of cleanliness and comfort for our guests. This includes cleaning and organizing guest rooms, restocking supplies, and ensuring a luxurious and
inviting atmosphere throughout the hotel. Attention to detail, efficiency, and a positive attitude are essential for success in this role.

Education

Bachelor's degree, Hospitality And Hotel Management
  • at University of Eastern Pangasinan
  • May 2012

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Specialties & Skills

Housekeeping Operations and Management
Confidentiality
Hospitality Management
Property Management
Customer Service Skills
Guest satisfaction specialist
Event planning
quality management
multi cultural team leadership
staff training
customer service
strategic Planning execution
administrative skills

Languages

English
Expert
Tagalog
Expert
Arabic
Intermediate

Training and Certifications

Quickbooks Software (Training)
Training Institute:
SABJ Management Consultancy
Date Attended:
February 2021
Duration:
50 hours

Hobbies

  • Running