Charlotte Jennifer Vega, Property Manager UHNWI

Charlotte Jennifer Vega

Property Manager UHNWI

Wfc Holdings

Lieu
Émirats Arabes Unis - Abu Dhabi
Éducation
Baccalauréat, Hospitality And Hotel Management
Expérience
9 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :9 years, 9 Mois

Property Manager UHNWI à Wfc Holdings
  • Émirats Arabes Unis - Abu Dhabi
  • septembre 2021 à janvier 2023

As a property manager for a new property in Abu Dhabi launched in September 2021, my responsibilities included overseeing the management and maintenance of the building and managing the Housekeeping, Food and Beverage, Kitchen, and Recreation services. I had the privilege of working with a well-known Royal family in Abu Dhabi UAE, and I trained staff and established policies/procedures to ensure high standards of hospitality and customer
service in all areas. I managed the budget and prioritized employee and asset safety while focusing on delivering exceptional results and exceeding customer expectations. During the pre-opening phase, I provided creative solutions to meet client expectations and ensure a smooth and seamless opening for all services, including recreation services.

Housekeeping Incharge à Millenium Capital Gate
  • Émirats Arabes Unis - Abu Dhabi
  • janvier 2020 à juin 2021

Rebranding hotel, reporting to General Manager in a 5-star hotel with 281 rooms, tasked with using checklists to maintain high standards of cleanliness
and condition in assigned areas. Collaborates with the front desk, department executives, maintenance, and General Manager to efficiently address any issues or concerns.

Senior Housekeeping Supervisor à Hilton Capital Grand
  • Émirats Arabes Unis - Abu Dhabi
  • avril 2015 à décembre 2019

As the Reporting Housekeeping Manager in a 5-star hotel with 281 rooms, I have been recruited to ensure the high standards of cleanliness and overall condition of each assigned area through the use of checklists. My role also involves identifying and reporting any preventative maintenance or other issues in both guest rooms and public areas.

Head Housekeeping Attendant à Park Arjaan Rotana Hotel
  • Émirats Arabes Unis - Abu Dhabi
  • septembre 2014 à août 2015

I was promoted to lead the team of attendants, ensuring the hotel's cleanliness and maintenance standards were met according to specified requirements. Assisted in administering housekeeping services, ensuring compliance with policies and procedures in a safe and efficient manner.Conducted room inspections to monitor and provide on-the-spot
feedback to room attendants, ensuring adherence to company standards. Organized and conducted orientation and in-service training sessions to
explain policies, and work procedures, and demonstrate the proper use and maintenance of cleaning equipment.

Housekeeping Attendant à Park Arjaan Rotana Hotel
  • Émirats Arabes Unis - Abu Dhabi
  • mars 2013 à août 2014

As a housekeeping attendant in our prestigious 5-star hotel with 318 rooms and 172 suites residential is responsible for maintaining the highest standards
of cleanliness and comfort for our guests. This includes cleaning and organizing guest rooms, restocking supplies, and ensuring a luxurious and
inviting atmosphere throughout the hotel. Attention to detail, efficiency, and a positive attitude are essential for success in this role.

Éducation

Baccalauréat, Hospitality And Hotel Management
  • à University of Eastern Pangasinan
  • mai 2012

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Specialties & Skills

Housekeeping Operations and Management
Confidentiality
Hospitality Management
Property Management
Customer Service Skills
Guest satisfaction specialist
Event planning
quality management
multi cultural team leadership
staff training
customer service
strategic Planning execution
administrative skills

Langues

Anglais
Expert
Tagalog
Expert
Arabe
Moyen

Formation et Diplômes

Quickbooks Software (Formation)
Institut de formation:
SABJ Management Consultancy
Date de la formation:
February 2021
Durée:
50 heures

Loisirs

  • Running