Customer Service Representative
EXPEDIA-TELEPERFORMANCE
Total years of experience :10 years, 2 Months
Dealing with large number of customer on daily basis and ensuring complete satisfaction.
•Handling customer’s inquiries and referring customer of the best deals and products.
•Handling customer complaint promptly and effectively with minimal disruption.
•Managing customer’s details and Database and making amendments to customers request.
•Create booking for Customer for Hotels, Car Rentals and Flights.
•Changing Reservation and Cancelling Reservations.
•Calling Hotels/Airlines for request and Delays for customers.
•Provide Best Option and Recommendation for Customer.
Dealing with large number of customer on daily basis and ensuring complete satisfaction.
•Activation customers Phone numbers
•Discussing new deals and products
•Assisting customers how to use products
•Managing customer’s details and Database and making amendments to customers request.
•Handling customer’s inquiries
Greeting customer, Handling Face to Face enquiries and managing complaints
•Answering Phone calls
•Providing admin Duties and typing Documents using MS office
•Discussing solution with customer and booking appointments
Greeting customer, Handling Face to Face enquiries and managing complaints
•Answering Phone calls
•Discussing new products and best deals for customer
Lay out tarpaulins & invitation
•Communicate and coordinate activities in work place
•Assisting Customers
•Operating Photocopier, Fax Machine and Printers
•Green Architecture-La Consolacion College-Bacolod courses: TRAINING AND SEMINAR ATTENDED: •2 Days Basic Radio and Telephone Operations, Procedure & Preventive Maintenance •Neg. Occ. Police Provincial Office,Brgy.
joining Declamations/Sports/Speech Contests and Art Contest in any Activities
Patrol Leader Scout/Golden Pen (Journalism)
