Charmene Rosales

Answer inquiries from patients, customers and other persons regarding clinic product and services in an efficient manner
* Handle inquiries over the telephone, screen or direct calls when necessary
* Endorse scheduled patients to appropriate channel (Physician/Aesthetician/OR Nurse/Physician’s Assistant)
* Handle patient complaints and refer to the Branch Officer or Physician accordingly
* Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner
* Ensure that appropriate and relevant promotional or information materials are available for the patients or customers
* Ensure proper scheduling of patients for treatment and services
* Coordinate with the Physician or Aesthetician or other personnel with regard to patient schedule
* Facilitate the filling out of Patient Data Sheet and ensure completeness of information
* Prepare charts for new patients

Screening telephone calls, enquires and request, handling them with appropriate
* Meeting and greeting visitors at all level of seniority
* Organizing and maintaining diaries and making appointments
* Dealing with incoming email, faxes and post, often corresponding on behalf of manager,
* Taking dictation and minutes and carrying out out background research and presenting findings
* Producing documents, briefing papers, reports and presentations
* Organizing and attending meetings and ensuring their manager is well-prepared for meetings
* Liaising with clients, suppliers and other staff
* Deputizing for the manager, making decisions and delegating work to others in their managers absence
* Devising and maintaining office systems, including data management, filing and etc.,
* Arranging travel and accommodation and occasionally travel with the manager to take notes or dictation at meetings or to
provide general assistance during presentations