Receptionist
Servcorp
Total des années d'expérience :7 years, 8 Mois
Answer inquiries from patients, customers and other persons regarding clinic product and services in an efficient manner
* Handle inquiries over the telephone, screen or direct calls when necessary
* Endorse scheduled patients to appropriate channel (Physician/Aesthetician/OR Nurse/Physician’s Assistant)
* Handle patient complaints and refer to the Branch Officer or Physician accordingly
* Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner
* Ensure that appropriate and relevant promotional or information materials are available for the patients or customers
* Ensure proper scheduling of patients for treatment and services
* Coordinate with the Physician or Aesthetician or other personnel with regard to patient schedule
* Facilitate the filling out of Patient Data Sheet and ensure completeness of information
* Prepare charts for new patients
Screening telephone calls, enquires and request, handling them with appropriate
* Meeting and greeting visitors at all level of seniority
* Organizing and maintaining diaries and making appointments
* Dealing with incoming email, faxes and post, often corresponding on behalf of manager,
* Taking dictation and minutes and carrying out out background research and presenting findings
* Producing documents, briefing papers, reports and presentations
* Organizing and attending meetings and ensuring their manager is well-prepared for meetings
* Liaising with clients, suppliers and other staff
* Deputizing for the manager, making decisions and delegating work to others in their managers absence
* Devising and maintaining office systems, including data management, filing and etc.,
* Arranging travel and accommodation and occasionally travel with the manager to take notes or dictation at meetings or to
provide general assistance during presentations
BACHELOR OF ARTS MAJOR IN ENGLISH at Polytechnic University of the Philippines, Graduated on April 2015