Foreign Currency Cashier / Customer Service
Al Rostamani International Exchange
مجموع سنوات الخبرة :8 years, 6 أشهر
• Manage and handle the cash / cheque transactions at the counter.
• Ensure the delivery of quality service to customers while adhering to operational controls and avoiding cash excesses and shortages.
• Excute domestic / international remittances for individual / corporate clients with high level of professionalism and accuracy. And do the currency exchange from/to the local currency.
• To meet all customers requirements related to their remittances, and solve any delay or abstraction.
• Distribute company services to new customers in order to introduce add-on services.
• Handling the new staff training on the company software and oracle applications.
• Follow AML (Anti Money Laundering) rules while conducting any transaction, to assure error free until the remittance done successfully.
• Handle customer’s issue over phone and cold calling potential clients via telephone or personal visit.
• Have a professional style of communication & ability to build rapport with prospective customers.
Achievement:
• One of Al Rostamani International Exchange Special Rewards (Individual) Best Performer of November 2019
• Registering the company and creating Salary Information File (SIF) for processing Wage Protection System (WPS) by entering Employee details.
• Maintains entire data of company as well employees with the details of their legal documents, bank details and ministry of labor ID.
• Managing the branch / WPS hub and act as point of contact for any WPS concerns.
• Checking and validating data file for guaranteeing 100% perfect file while processing.
• Assisting the branch staffs as well the customers in regarding their issues especially related to WPS.
• Act as customer service representative by interacting with companies, customers to provide them with information to address inquiries regarding WPS process.
• Able to prioritize workload efficiency ensuring that all customer queries are resolved to closure and the customer’s satisfaction.
• Able to deal with difficult clients/situations in patient & friendly manner, and resolving client’s complaints.
• Arranging conference call when the customer wants to speak with the manager or any senior officers.
• Assisting the external and internal customers to get their queries and jobs done.
• Maintaining records in the system and filing all the legal documents for future references.
• Identifying and coordinating with the clients and the management with regards of any issue with the transactions and ensuring that it will be avoided / minimized.
• Able to do an initiative / decision making in case of any issue with the customers or branch staffs.
• Performs start and end of day banking activities.
• Responsible for cash handling transactions such as cash and check deposits, withdrawals, check encashment, issuance of BDO Manager’s check, passbook updating, loan payments, sale of counter check, cash card reload, foreign exchange, closing of accounts, and bills payment. Post all transactions in the system.
• Handles clients concerns including in rates, products features and related matters and see to it that they are acknowledged and addressed immediately or elevated to the higher level authority if needed.
• Ensures that transactions beyond the client service associate authorized limits are approves by an authorized officer before pay-out to client.
• Entertains client’s queries on the BDO products, inquiries on transactions, and reconciling items of clients. Refers to officer issues beyond authority to handle.
• Cross-selling bank products and account opening.
Achievement:
• Proven as one of the Smart Front Liners in the bank who can be able to execute the tasks faster and accurate, and successfully handled clients concerns.
• Manages the team and responsible in monitoring their documents to be properly submitted in the company, such as daily time records, over-time filling, government documents, planning and filing leave / annual leave, and addressing all team’s concerns.
• Arranging meetings of the staffs and managers / officers, and coordinating team events.
• Prepares team weekly and monthly reports.
• Maintaining all the data on the system and making sure all are kept to be confidential.
• Updating all the customers’ documents and filling for the future purposes.
• Checking all customers’ documents if properly submitted and signed by all the bank’s Account Officers.
• Taking calls and follow ups to all bank’s customers for the submission of their lacking documents.
• Coordinate with the customers and bank’s officers.
• Organized and keeping accurate merchants/clients files.
• Responsible for all the administration works.
Achievement:
• Promoted as Team Leader