Chastine Glen Gumabao

• Managed office records, correspondence, and scheduling, maintaining accurate documentation and supporting internal compliance and reporting requirements.
• Provided end-to-end administrative and office support, ensuring efficient daily operations through effective
coordination, documentation, and process management.
• Resolved a wide range of operational concerns related to logistics, claims, and finance, ensuring a seamless seller experience and faster issue turnaround.
• Encouraged and onboarded sellers into major double-digit campaigns, helping them
maximize visibility and revenue opportunities.
• Monitored traffic performance and recommended promotional strategies, vouchers, and sponsored solutions to increase store engagement.
• Supported cross-functional teams by handling inquiries, resolving administrative issues, and ensuring timely
follow-through on office-related requests.
• Developed and executed account-level growth strategies, including campaign participation, pricing optimization, voucher mechanics, and promotional planning.
• Led seller onboarding and activation, ensuring compliance with platform standards and accelerating time-to-revenue for new and underperforming stores.
• Proactively identified performance gaps and growth opportunities through regular account reviews, translating insights into actionable plans that improved seller engagement and revenue outcomes.
• Coordinated with internal teams and external vendors to support operational needs, including procurement, logistics, and facilities-related activities.
• Implemented structured follow-ups and performance check-ins to track progress against agreed targets, ensuring accountability and continuous improvement.

• Monitored account performance, tracking key metrics and preparing regular reports to assess revenue growth and overall account status.
• Maintained accurate client records, tracking transactions and ensuring account information is up to date.
• Analyzed account data to identify trends, patterns and opportunities for improvement, thereby maximizing
revenue and contributing to the companys growth.
• Built and maintained strong relationships with clients to understand their needs, foster trust, and ensure a
high level of customer satisfaction.
• Acted as a liaison to streamline operations, handle public communications, coordinate efforts, respond to
incidents, and resolve conflicts.

• Supervised key account performance by monitoring core KPIs, delivering periodic performance reports, and
evaluating revenue growth and account health.
• Ensured the accuracy and integrity of client records by tracking transactions and maintaining up -to-date account data: analyzed performance insights to identify trends, optimize opportunities, and drive revenue growth.
• Cultivated and sustained strong client partnerships by proactively understanding business needs, strengthening stakeholder trust, and delivering high customer satisfaction.
• Served as the primary coordination point across internal and external stakeholders to streamline operations,
manage communications, address incidents, and facilitate effective conflict resolution.