Chau Thi Hong Tang

Sales Manager role:
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Accomplished multiple tasks within established timeframes.
• Increased sales revenue by developing and implementing effective sales strategies.
• R&D and launched new products.
• Documentation control

Quality Control Supervisor:
• Developed and maintained relationships with customers and suppliers through account development.
• Supported audits and led teams to investigate quality control processes and root out deficiencies fully.
• Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
• Identified areas of improvement, implementing necessary changes to enhance overall product quality.
• Conducted regular audits of manufacturing processes, ensuring compliance with industry standards and regulations.

• Interacting and dealing with a variety of customers to answer and give the best advice for customers.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Solving problems for customers
• Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
• Documented all customer inquiries and comments thoroughly and quickly
• Coordinating and arranging all activities in the operation team
• Daily planning and giving targets for each person in the team, providing team motivation, guidelines, and advice to finish work with more than 95% productivity.
• Reduced operational costs through effective resource management and strategic planning.
• Played a pivotal role in achieving on-time delivery goals by proactively addressing potential bottlenecks and implementing corrective measures.
• Negotiated favorable contracts with suppliers, carriers, and third-party logistics providers to reduce costs without compromising service quality.

• Assisted designers with technical support during design iterations, minimizing delays due to technical challenges within projects.
• Coordinated sample requests, tracking progress, and providing timely updates to stakeholders on project status.
• Organized documentation for all stages of the product development process, maintaining accuracy and accessibility for team members.