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Chau Thi Hong Tang, SALES MANAGER, QUALITY ASSURANCE (IMPORT-EXPORT FROZEN FOODS)

Chau Thi Hong Tang

SALES MANAGER, QUALITY ASSURANCE (IMPORT-EXPORT FROZEN FOODS) ·Blue Vision Trading and Investment Corporation

United Arab Emirates

Master's degree, MSc Management Financial Analysis

Work experience

Total years of experience: 13 years, 3 months

SALES MANAGER, QUALITY ASSURANCE (IMPORT-EXPORT FROZEN FOODS)

July 2013 - November 2023

Blue Vision Trading and Investment Corporation

Ho Chi Minh City, Vietnam

July 2013 - November 2023

Sales Manager role:
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Accomplished multiple tasks within established timeframes.
• Increased sales revenue by developing and implementing effective sales strategies.
• R&D and launched new products.
• Documentation control

Quality Control Supervisor:
• Developed and maintained relationships with customers and suppliers through account development.
• Supported audits and led teams to investigate quality control processes and root out deficiencies fully.
• Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
• Identified areas of improvement, implementing necessary changes to enhance overall product quality.
• Conducted regular audits of manufacturing processes, ensuring compliance with industry standards and regulations.

Company industry:
Food & Beverage Production
Job role:
Management

CUSTOMER SERVICE EXECUTIVE & OPERATION TEAM LEADER

April 2011 - June 2013

Thami Shipping and Airfreight Corporation (Air Department)

Ho Chi Minh City, Vietnam

April 2011 - June 2013

• Interacting and dealing with a variety of customers to answer and give the best advice for customers.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Solving problems for customers
• Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
• Documented all customer inquiries and comments thoroughly and quickly
• Coordinating and arranging all activities in the operation team
• Daily planning and giving targets for each person in the team, providing team motivation, guidelines, and advice to finish work with more than 95% productivity.
• Reduced operational costs through effective resource management and strategic planning.
• Played a pivotal role in achieving on-time delivery goals by proactively addressing potential bottlenecks and implementing corrective measures.
• Negotiated favorable contracts with suppliers, carriers, and third-party logistics providers to reduce costs without compromising service quality.

Company industry:
Distribution, Supply Chain & Logistics

Product Development Assistant

April 2010 - October 2010

Simone Acc. Collection Vietnam Ltd

Ho Chi Minh City, Vietnam

April 2010 - October 2010

• Assisted designers with technical support during design iterations, minimizing delays due to technical challenges within projects.
• Coordinated sample requests, tracking progress, and providing timely updates to stakeholders on project status.
• Organized documentation for all stages of the product development process, maintaining accuracy and accessibility for team members.

Company industry:
Textile & Apparel Production

Education

The University Of Northampton

June 2016

June 2016

Master's degree, MSc Management Financial Analysis

United Kingdom

Foreign Trade University

January 2010

January 2010

Bachelor's degree, BA Business Administration, International Business

Vietnam

Skills

ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
CUSTOMER SATISFACTION
Intermediate
CUSTOMER SATISFACTION
Intermediate
FOODS
Intermediate
FOODS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
QUALITY MANAGEMENT
Intermediate
QUALITY MANAGEMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANUFACTURING PROCESSES
Intermediate
MANUFACTURING PROCESSES
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
FOCUS DETAIL
Intermediate
FOCUS DETAIL
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate

Languages

English
Intermediate
Vietnamese
Native Speaker