Cheatan Koul FMP®

Lead and manage end - to - end Integrated Facilities
Management operations across multiple contracts,
ensuring seamless delivery of hard and soft services in line
with SLAs and KPIs.
−Oversee operations of large-scale assets including malls,
commercial buildings, clubs, health care, and mixed-use
developments.
−Drive SLA compliance, PPM execution discipline, reactive
maintenance performance, closure of pending
complaints.
− Review and control operational budgets, cost
optimization initiatives, energy efficiency measures
without compromising service quality.
− Implement new initiatives and cost saving measures
− Train team on standard operation procedures and to
handle emergencies (breakdown or fault diagnosis)

Managing 20 + on-role employees and ~300 indirect staff
Responsible for managing entire Operation activities of 3
million square feet which comprises Muscat Grand Mall,
Salalah Grand Mall, Nizwa Grand Mall, Barka Grand
Centre, commercial buildings, malls, offices and residential
complexes across Muscat, Salalah and Nizwa
− Stabilized and transformed operations, ensuring
uninterrupted mall operations, safety and customer
experience.
− Asset Management across operation & maintenance,
buildings & equipment, PPM scheduling
− Managed residential complexes and mixed-use
developments across multiple cities including common
areas, amenities, MEP systems, and life safety
infrastructure.
− Acted as the single point of contact for tenants,
authorities, and senior stakeholders, effectively
managing escalations, disputes, and high - risk
operational issues.
− Ensure full compliance with lifecycle process of
equipment - preventive maintenance, and asset up
gradation programs
−Oversaw contractor performance, AMC governance,
statutory inspections, and vendor compliance across
residential portfolios.
− Delivered capital works and upgrades during live
operations, including MEP upgrades, all refurbishments
and infrastructure improvements.
− Focus on sustainability and value proposition and
smooth Engineering operations 24X7
Achievements at Tilal Development
• Implemented clear and site-specific SOPs (Standard
operating Procedures), CAFM software (Computer
Aided Facilities Management), ERP
• Reduced high water consumption in public
washrooms timers outdoor and washrooms

Handling Overall Operations of regions Biggest Mall. Development of 2 Million Sq.ft
Ensuring smooth functioning of the shopping mall, facilitating good environment for retailers business and pleasant shopping environment for customers.
- Manage overall shopping mall function incl. areas of property management, mall facilities and services, tenant management, leasing support, marketing & promotions
followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards
- Prepare annual operating budget for shopping mall to be reviewed and approved by higher management. Ensure business functioning within budgeted costs and above targeted revenues
Perform annual review of retailer performance. In consultation with head office mall management and country management, recommend appropriate tenant mix/use for annual planning and implementation
- Perform periodic mall audits, customer surveys, trade area analysis to maintain current understanding of customer shopping habits, change in preferences, etc.
- Handle conflicts/dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation
- Ensure professional development for mall team delivering high performance
- Ensure overall safety and pleasant shopping environment for customers and thriving business ambiance for retail tenant.
Engage with customers through customer survey/focus group projects to identify ongoing needs in terms of products and services
- Fully versed to implement Facilities Management policies and procedures & CAFM system
Manage tenant relations through periodic town hall meetings. Receive complaints, suggestions and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation

− Planned and directed administrative services such as
signage, cleaning, maintenance, parking, safety
inspections, security, tenant management
− Monitored government regulations and standards to
ensure alignment with company policies
Projects handled
• Paras Downtown
• Paras Trinity
Paras Irene

− Created, administered a strategic leasing plan
− Maintained regular contact with tenants and monitored
lease expiration, day to day operations
Projects handled
• Palm Island Mall
• Golden Palm
• Royal Palm Appartments

−Developed the overall strategic plans for the property
− Responsible for 360 degree approach i.e. mall management, category mix, lease management and mall marketing