Food & Bverage Manager
Silsila Holding
Total des années d'expérience :19 years, 6 Mois
Spearhead food & beverage operations across the organization, restaurants, catering and banquets aimed at maximizing customer satisfaction through qualitative service.
Managing 10 F&B outlets with 180 subordinates.
Interviewing candidates as per staff requirements, managing overall co-ordination of manpower planning & recruitment.
Ensure compliance to quality parameters, business operations and legal regulations across food & beverage quality and guest service.
Develop & implement strategies to maximize profitability in the food & beverage department.
Create brand awareness through implementation of local & national sales/ marketing programs.
Coordinate with various support teams in marketing of food & beverage outlets including development & introduction of menus, package deals, promotions, displays, decorations and presentations.
Align organizational programs to standard operating procedures.
Implement systems & best practices of other departments to enhance team productivity.
Conduct training sessions for employees aligned to organizational policies.
Coordinated day to day activities across the restaurant aimed at accomplishment of business targets and maximizing customer satisfaction through qualitative service.
Optimized resource utilization aligned to business volume and ensured compliance to business hours & meal settings across the restaurant.
Maintained & updated list of regular guests at the outlet.
Implemented promotional activities at the outlet.
Developed & maintained productive business relationship with outlet patrons.
Monitored team performance and conducted training sessions for team members.
Groomed & mentored potential leaders within the team to take up future leadership roles in the organization.
Ensured maintenance of hygiene & standards at the outlet.
Rendered personalized service to the royal family of Abu Dhabi and other prominent government guests.
Training at le palace hotel Gamart tunis 2 years complete full training at F&B department