Chelsea Dsilva

Managed end-to-end planning and execution of curated events, ensuring seamless
on-ground delivery.
Coordinated with vendors, venues, and partners for F&B, production, gifting, and
logistics.
Conducted venue recces and oversaw setup and breakdown, ensuring alignment with
event requirements.
Handled vendor sourcing, negotiations, contracts, and deliverables, ensuring quality
and timelines.
Managed monthly event budgets of INR 2-3 lakhs, covering logistics, production, and
F&B, along with invoice processing, payment procedures, and reconciliations.
Maintained accurate documentation and records for vendor agreements and
operational workflows.
Managed guest lists, member engagement, and overall event experience.
Created and executed detailed event flows and operational plans.
Led on-ground coordination and troubleshooting to ensure smooth execution.
Supported partnerships across internal teams and external collaborators.

Drove event-led initiatives and planning, contributing to a ~25-30% increase in
event-driven revenue and partner value, while managing guest experiences for 500+
attendees.
Managed budgeting, invoice processing, and payment closures, including tax
calculations and financial tracking.
Built and maintained vendor relationships, handling negotiations, contracts, and
deliverables.
Oversaw event registrations, guest communication, and attendee management,
ensuring a smooth experience.
Coordinated end-to-end logistics with venues and hotel teams, including F&B
planning and event-day operations.
Monitored event performance through feedback and data analysis, identifying areas
for improvement.
Acted as a key point of contact for stakeholders and partners, ensuring clear
communication and alignment.
Awarded the Dashing Debut Award for initiative,
contribution to team objectives.

Managed customer queries across email and calls, ensuring prompt, clear, and
solution-oriented responses.
Oversaw order processing, deployment, and tracking, ensuring all requirements were
met accurately and on time.
Collaborated with cross-functional teams to resolve customer issues efficiently and
maintain service quality.
Proactively identified and addressed recurring concerns, improving overall customer
experience.
Contributed to refining and streamlining customer support processes for better
efficiency.
Provided account-related support, including order status updates, cancellations, and
renewals.

Handled customer inquiries via emails and calls, giving prompt answers to customer questions.
Carried out procedures to ensure that deployment and tracking of products meet requirements.
Worked with other departments to resolve customer issues in a timely manner.
Proactively identified, investigated and resolved recurring customer support issues.
Contributed to the development of future customer support process.
Provided account information and order status, along with handling cancellations and renewals.

Managed incoming calls and communication, ensuring requirements from internal and
external stakeholders were tracked and addressed efficiently.
Acted as the primary administrative point of contact between executives and internal
teams, ensuring smooth coordination.
Created and maintained daily, weekly, and monthly reports using structured
spreadsheets.
Improved data entry efficiency by maintaining detailed logs, identifying gaps, and
streamlining processes.
Coordinated with internal and external teams via calls and emails to ensure timely
execution as per schedules.
Supported the YouTube Operations team with customer and back-end coordination
requirements.

Built strong product and service knowledge to recommend solutions aligned with
customer needs.
Engaged with clients to develop and maintain business relationships.
Managed a client portfolio and supported lead generation through calls, emails, and
outreach.
Addressed client concerns and shared actionable feedback with internal teams.
Assisted in preparing business plans, sales pitches, and presentations.