Technical Team Lead
Intertec Systems LLC,
Total years of experience :20 years, 11 Months
Working on L3 level support for all systems domain areas like (windows, Linux, Backup, storage and Virtualization (VMware, hyper & hyper converged solutions) .
Expertise on Windows AD, DNS, Linux, EMC Storage, HPE storage and NetApp storage, HPE, DELL, IBM
Expertise on VMware, Hyper, S2D, VxRail, Netback up, Backup Exec, Networker, Veem and DP.
Managing the Operations team - Systems (Windows, UNIX, HW, Backup & Storage, Virtualization and DB) responsible for building and maintaining all systems related to daily operations.
Improving the overall productivity of the Operations team while maintaining existing systems, supporting various ad-hoc stakeholder requests and designing and implementing the next-generation platform for managing counterparty communications.
Expert level understanding of our new customers' environment and due diligence for the smooth transition and onboarding.
Create effort estimates, work breakdown structures and resource mapping.
Set technical direction for the Operations Technology Team
Design and build architectural components and services
Define technical requirements for various systems/processes
Help to implement and troubleshooting systems teams technical challenges.
Maintaining the operation calendar to achieve the goal set for the SLA.
Manage support issues - serving as the last line for escalation as necessary.
Prepare the technical responses to SOP, SOW, service delivery Operational calendar and other documents as required.
Manage and build vendor engagements including OEMs, service provider etc. Identify system, infrastructure and project interdependencies and balance competing for demands to ensure project deliverables are achieved.
Incident and request ticket analysis and identifying the repeated calls and planning a road map for automation.
Conducting technical training and team meetings
Weekly and monthly report preparation of team performance and service delivery.
Presenting the report to the management and sharing the service improvement plans.
Responsibility: -
Designing and implementing the solution for the customer and managing the projects.
Design and implementing Virtualization VMWARE Esxi , V-CENTER HA, STORAGE, SRM, V SWITCH (STD AND VDS) Alarm Setting fine tuning, LOG collation, Product upgrade and Migration, Physical to Virtual conversion, capacity planning using CAPACITY PLANER, VMOTION TESTING, HA TESTING, UPDATE CONFIGURATION, VM template configuration and deployment.
Designing, capacity planning and implementation backup solution for NetBackup Server Master and Media servers (Linux and windows) Installing and configuring storage disk (pure disk, advance disk, dedup, storage life cycle policy, media import, rman, virtual media server and tape libraries
Configuring Linux server and Windows server
Designing and Configuring storage infrastructure - SAN, NAS Storages (EMC, Netapp and Hpe 3 PAR).
Preparing Project documentation as per the customer understand and expectation
Site Vist for project Implantations and explains to the customer the required environment
Team management for the handling project.
Projects Managed &Handled:
1. Sharjah Municipality -SAP Project (Lenovo Hardware -server, Storage , NETAPP STORAGE, VMWARE 6.7, Suse Linux, Veritas Netbackup, windows servers.
2. Ministry of Public Prosecution -Vmware Upgrade project
3.The General Directorate of Residency and Foreigners Affairs in Dubai -Netbackup Upgrade project and Vmware upgrade.
4.National Cement CompanyAP Project (HPHardware -server, Storage , VMWARE 6.7, Suse Linux, Veritas Netbackup, windows servers.
Responsibility: -
Mission Critical data center operation support, Monitoring and managing IT Infrastructure for the following including upgrade and Migration Independently and coordinating with vendor if required.
Daily Task:
Monitoring closely the following Systems & relates Incidents and troubleshooting as per the SLA .
Virtualization:
VMware 5.5 & 6 & Vxrail Environment with 250 Servers (Windows and Linux)
OS Platform: 250 + Windows 2008 DNS, DHCP, AD, GPO, Mail server File server, Print Server, Cluster services, File screening. And 70 Unix server
Backup & Archive Solution:
VERITAS NetBackup 8.0 environment with replication Solution for Oracle-RMAN, VMware, Exchange 2010, windows, NDMP and Linux Server. (new configuration changes, Migration and Updates)
Disaster recovery test for the backups:
Ensuring the backup jobs are completed successfully and restoring the data to the test environment on monthly basis. (NetBackup, Veritas EV, Exchange Server, AD, NDMP & Oracle RMAN)
Storage Infrastructure:
EMC VNX series, EMC VNXe -series, EMC Unity series, EMC ViPR SRM-Mgmt, HP Storage and Brocade Switches
Physical server:
7 HP 7000 blade enclosure connected with Virtual connect, integrated with One view for 65 Servers.
Patching & Migration:
planning the schedule and patching for the system as per the EPG policy.
Reporting:
Daily Infrastructure & projects status reporting to IT Director.
Projects: Creating the optimum technical solution in the context of the Current Emirates Post environment, requirements, and financial resources.
Excellent experience and knowledge with designing, planning and Implementation for all kind of IT projects
Ensuring a quality system design which provides good system performance, an effective human-machine interface, optimal operational cost, and flexibility for future change
Maximizing the productivity of the project team by installing an effective development environment, establishing programming, design, and other technical standards, training team members, and providing advisory and trouble-shooting support
Providing a focal point for all technical issues and initiatives on the project
Ensuring that all components of the technical architecture are properly implemented
Reviewing, managing and estimate the proposal from vendor.
Technical Discussion for the Project designing with vender.
Preparing a report for Internal and External IT Audit
Preparing report for the IT infrastructure Utilization, Performance and Maintenance
Updating the changes for the Infrastructure as per the ITIL standard. (change management, incidents, problem management)
Hand on experience in BMC remedy tool for SLA and KPIs.
Managing the team member and handling the escalation cases and providing the solutions with profs .
Major Project Handled & Implemented: -
1.HP Hardware Installation and Configuration (HP c7000 Enclosure, Gen 9 Blade, EMC Unity Storage for Virtual Infrastructure VMware 6.2.
2.Independently handled and Migrated EMC Vxrail Installation and configuration &server Migration for the Virtual Environment
3.Installed and configured 2x VNXe 3200 Storage and provides NAS and VMware storages.
4.Independently successfully completed the Installation and configuration of Linux Servers 7.x with High availably RAC configuration for Call Center, back office and Eservice and its application servers.
5.Independently Migrated the Installed and Configured 6 Esxi host, V-Center with EMC storage connected and migrated 147 servers from old infrastructure to new one.
6. Independently handled VERITAS NetBackup Environment Migrated from physical to Virtual and updating form 7.x to 8.0 and configured the media servers and Tape library.
7.Handled the the ERP, POS and E-Services DB and application migration project Oracle Supercluster M7 (Oracle Solaris), migrated the application servers form the RHEL to SUN M7.
@Designing and Configuration projects and troubleshooting break fix call for the customers
Windows 2003, 2008 DNS, DHCP, AD, GPO, File server (DFS), Print Server, Cluster services, File screening Exchange 2010
@Windows server cluster configuration, resolving AD replication Issues.
@Design and implementing Virtualization VMWARE Esxi , V-CENTER HA, STORAGE, V SWITCH (STD AND VDS) Alarm Setting fine tuning, LOG collation, Product upgrade and Migration, Physical to Virtual conversion, capacity planning using CAPACITY PLANER, VMOTION TESTING, HA TESTING, UPDATE CONFIGURATION, VM template configuration and deployment.
@Designing and Configuring SAN storages, ARRAY, LUN configuration SAN Switches, Zone Configuration and Firmware upgrade of the HW (FTP, Browser)
@Netbackup Server MASTER and MEDIA servers(Linux and windows) Installing and configuring storage disk (PURE DISK, ADVANCE DISK, DEDUP, STORAGE LIFE CYCLE POLICY, MEDIA IMPORT, RMAN, VIRTUAL MEDIA SERVER and TAPE LIBRARIES
@Meeting to customer for the project technical discussion and providing correct solution with in their budget. delivering product centric presentations
@Coordination with sales team for required Discussions.
@Completing the projects with in a time dead line
@Handling escalation support calls and trouble shooting
@Handling Business mission critical support calls and escalating to the right track
@At all times represent the company in a favorable manner and build positive relationships with clients and the company’s benefit
@Demonstrations of the product, both standard and tailored to suspects and prospects
Systems and Network Administration
#Administration of windows 2003, 2008 Server Active directory, DNS, DHCP and messaging systems.
#Create/maintain user and groups accounts and its problems.
#Technical Support Services on ITS Infrastructure, Networking and Microsoft Applications.
#Monitoring the network communication and hardware status through Hp OV, Review Audit logs.
#Physical checks of system. Track/monitor system performance and activity.
#Check Vendor Websites for Patch Information and Test, Install Patches, Hot fixes and Antivirus; Schedule Downtime for Reboots and Apply OS upgrades and service packs.
#Verifying that peripherals are working properly and quickly arrange repair for hardware in occasion of hardware failure.
#Perform/verify backup. Backup test and restore. Check free hard-drive space.
#New system configuration baseline, Document System Configuration Changes.
#Configuring security policies using Group Policy, Deploying application using Group Policy.
#Timely Reporting and escalation for the Problems / issues.
#Troubleshooting of problems onsite and offsite and providing support to the Users.
#Preparing the call logs and status report from hp service manager.
Responsible for providing the desktop, server administration and support to the network.
Interact with the clients to resolve the queries, issues and problems.
Lotus Domino server configuration and support to the Users
Responsible for providing help, support and assistance in initial installation of the system, setup and maintenance of the user account, data recovery, etc.
Installation & Configuration of Network Printers in Windows NT/ Workgroups. Maintain hardware and software at customer locations.
Installing and configuring the payment collection terminals. And troubleshooting and repairing the parts.
Installing and maintaining the UPS (Uninterrupted power supplies)
Identifying network down and finding the possibilities of network lost.
Sending SMS to Circle manager, Area Operations In charge, and Service Delivery lead.
Closing the call if network lost due to router or switch issues, if not escalating the same to concern.
Updating the call to CHQ with FT (fault ticket) and following up till closure of call within SLA.
Attending external customer calls routed from NOC and ensuring the resolution in time.
Studied the following Syllabus Computer Fundamentals &Application Tools Digital Computer System Architecture Database Management System System Analysis and Design And Microprocessor Architecture and Programming
Electronics and communication Engineering