Support Services Assistant
Al Ahli Hospital
Total years of experience :1 years, 2 Months
• Performed administrative and office management duties to support staff and senior officers.
• Received and distribute incoming/outgoing documents and updated to master register.
• Manage the filing and handling of hard and soft copies of all documents.
• Ensure timely and accurate information is transferred to the necessary parties.
• Responsible for segregating and filing documents.
• Prepare Support Services Department timesheet.
• Update and check time tracker of all the staff under the department.
• Prepare forms that need to be submitted to Human Resource Department.
• Prepare accommodation of newly joined hospital staff.
• Oversee day to day operations and administrative logistical support functions.
• Plan, schedule and complete special tasks to ensure timely and accurate delivery.
• Perform clerical and secretarial functions.
• Ensure filing systems are maintained and up to date.
• Anticipate needed supplies and verify receipt of such transaction.
• Direct and maintain the neat and clean appearance of workstations, reception area, conference rooms, kitchen, supplies and work room.
• Keep accurate paid time off records, collect and review timesheets for accuracy; forward to payroll department each pay period.
• Deal with any queries via phone, email and general correspondence.
• Write business letters, reports or office memoranda using word processing programmes.
• Assigned and rotated to Medical-Surgical ward, Pediatrics and OB-Gynecology wards.
• Prepares and administers medication in accordance to hospital policies.
• Monitored and assessed health of patients.
• Performed clinical tasks in accordance to hospital policies.
• Documented patient care, including nursing notes and discharge.
• Answers phone calls in valued quality call flow reflecting the company policy for good service procedures.
• Ensures to assist guest/s query in relation to guest/s needs.
• Religiously key in notes on each guest/s to ensure quality service as may be helpful for next transaction.
• Research required information using available resources.
• Report relevant key points to team lead thru daily briefings.
• Redirect calls to appropriate department such as technical for issues best related to.
• Directly co-works with airline and other affiliated. companies for dire emergency cases affecting guest/s travel or in transit.
• Shares important information to team briefings to update other team members.
• Up-sell / Cross-sell whenever opportunity is given and is beneficial to guest.