Cheryl Anne Madera

Assist the sales team with administrative tasks, including preparing sales documents, managing schedules, and coordinating
customer appointments. Responsible for processing invoices, deliveries, and registration to ensure smooth sales operations.
Maintain accurate records of sales transactions, customer information and inventory levels in the dealerships CRM and other
management systems. Prepare and process all necessary paperworks related to vehicle sales, financing, trade-ins, ensuring
compliance with company policies and legal requirements.
Provide high-level, varied, and confidential administrative and secretarial support. Manage a broad range of clerical and
administrative duties, addressing diverse situations and tasks within the office.
Collaborate with the team and management to develop business documents, including creating presentations and charts,
preparing, distributing, and maintaining spreadsheets.

Plan, forecast, and schedule material requirements specific to inductor production, including copper wires, magnetic cores,
ferrites, resin, terminals, and packaging materials.
Monitor inventory levels of raw materials and components to ensure continuous production and avoid stock-outs or delays.
Review production plans, BOMs (Bill of Materials), and engineering specifications to ensure material accuracy and
availability.
Support procurement activities such as sourcing new suppliers, requesting quotations, evaluating pricing, and processing
purchase orders. Assist in supplier evaluation, negotiation, and development of alternative sourcing strategies to strengthen
the supply chain.

Accept all incoming calls, responds to member, provider and other inquiries via inbound and outbound calls while meeting
HIPAA guidelines. Exceeded quantitative metrics and KPI Tracking on Call Quality, AHT, CSAT, Adherence
Verify member eligibility, benefits, authorizations, and coverage details using internal systems and databases. Process and
review healthcare insurance, ensuring accuracy, completeness, and compliance with U.S. healthcare policies and guidelines.
Perform skills necessary to create a high-quality customer experience, as reflected through acceptable C-Sat score, quality
monitors and member feedbacks.

Provided administrative support to a single client, managing daily tasks, schedules, and communications.
Handled email management, responding to inquiries, calendar appointment, meetings, and reminders to ensure smooth daily
workflow. Organized digital files, prepared documents, and maintained accurate records for client needs.
Created informative and entertaining posts, scheduled, and published social media content across platforms such as Facebook,
Instagram, and TikTok for clients business account.
Monitored engagement, responded to messages/comments, and maintained a consistent online presence.

(Food in United States)
Assist U.S.-based customers, drivers, and restaurant partners with order-related inquiries via phone, chat, or email.
Accepting calls, chat and email answering drivers and members concern while meeting performance standards. Exceeded
quantitative metrics and KPI Tracking on Call Quality, AHT, CSAT
Perform skills necessary to create a high-quality customer experience, as reflected through acceptable C-Sat score, quality
monitors and member feedbacks.