Qundeel Fatima Fatima

• Diagnose and resolve hardware, software, and network issues to
ensure minimal system downtime.
• Install, configure, and maintain desktop systems, operating
systems, and application software.
• Manage and support user accounts, permissions, and access
control.
• Perform regular system maintenance, updates, and performance
optimization.
• Provide technical support and troubleshooting to end-users for
efficient issue resolution.
• Improve overall system reliability and user productivity through
proactive monitoring and support.

• Provide technical support for hardware, software, and network
related issues to ensure smooth IT
operations and minimal downtime.
• Install, configure, and maintain desktops, laptops, printers,
operating systems, and enterprise applications.
• Monitor and troubleshoot network connectivity, system
performance, and security issues.
• Manage user accounts, access permissions, and IT resources in line
with organizational policies.
• Respond to service desk tickets and provide timely resolution
within defined SLAs.
• Assist in system upgrades, IT asset management, and
implementation of IT support best practices.

• Assist in providing day-to-day technical support for hardware,
software, and basic network issues.
• Help in installation, configuration, and maintenance of desktops,
printers, and standard software applications.
• Support IT team in managing user accounts, access permissions,
and system updates.
• Monitor systems and report issues to senior IT staff for timely
resolution.
• Maintain IT inventory, documentation, and records of equipment
and support activities.
• Provide end-user assistance to ensure smooth and efficient use of
IT resources.