Pre-Sales Engineer
Edgecore Networks Corporation Singapore Pte Ltd
Total years of experience :12 years, 9 Months
Working as Presales & Support Engineer for Edgecore Networks. Handling India Market. I am handling
Presales, Support, POC & sales part for Edgecore in India. Working on L2, L3 & Data Centre switches, practical
knowledge of protocols RIP, OSPF, BGP. Also handling the testing of the switches through on site and remote
support, product presentations to customer, preparation of RFP, RFQ & tender compliance. I am responsible
for testing of the pre-released products of Edgecore. I also work with PLM and RD team for the enhancement
of software and hardware features.
Working as Consultant and Product Manager for Cisco, Microsoft, Dell, VMWare, IBM, Oracle and
Fortinet. Consulting and implementing projects of Corporate, Government & SME customers in Tanzania.
Installation of Windows Servers, Storage Systems, Data Center and Network Designing and Implementation,
Structural Cabling, Alcatel Switches, Cisco Router & Switches, Fortinet Firewall, VMWare Virtualization &
Disaster recovery, Hyper - V Cisco Wireless Controllers, AP’s. Worked on government Project in Tanzania. Also
recruiting and training of technicians for ICT support projects. Preparation of Network Diagrams, Technical
Documentation, Tender Documents, RFQ’s, RFP’s, pricing for Sales Team, Vendor Management and
negotiations.
Profile: Administrator and Configuration of Windows Server 2003 and IBM Data Storage System.
Configuration and Maintenance of Active Directory Infrastructure. Handling day to day issues related to
system software, Outlook, Desktop OS of 50 users. Maintaining NEC SL 1000 EPABX System. Preparing
patent diagrams using Microsoft Visio 2013. India and USPTO patent application filing. Designing,
configuring, maintaining of Fortinet Firewall UTM. Also, adding/ Removing users or network devices,
configuration of various access groups and roles, providing access to certain url per user request,
monitoring network flow, load balancing in firewall, configuring VPN in Fortinet Firewall
Profile: Provide level 2 support for the web hosting customers of Endurance International Group's total 29
companies. Handle first call resolution while building strong customer relationships. Resolve Tier 2
Escalated issues for Linux and Windows Webhosting customers. Handling and monitoring Linux based
web hosting servers. Resolving issues related to Wordpress, Joomla, Shopping cart, PHP scripts, Emails,
FTP, website, file permissions, MySQL & MSSQL database. Provide help and support customers to install
various PHP and PERL scripts. Assists in continuous documenting issues, resolution and BUG reports to
maintain internal knowledge base. Achieving daily and monthly targets by maintaining QA, NPS and
productivity reports. Assist and provide training to Front Line Agents.
Working as Accounts and Finance Executive, handling the prepaid, postpaid customers of Idea
Cellular Limited in Nashik, Maharashtra. Also, handling the CRM, bill entries, cash collection and also cocoordinating
the sales of prepaid recharges of Idea Cellular and distributors in North Maharashtra.
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