Store Manager
Landmark Group
Total years of experience :20 years, 6 Months
• Create an outstanding store environment where the Customer enjoys shopping and the associate enjoys working.
• Hire outstanding individuals in every position and provide the training and development to make each associate successful in serving the customer and performing their duties in the store.
• Communicate and effectively manage all Company programs and store activities.
• Ensure a premier level of internal and external customer service.
• Create a positive working environment for all store associates by valuing and encouraging diversity, mutual respect, and teamwork.
• Achieve sales, shrinkage, expense, and profit goals.
• Ensure that total store operations are carried out in accordance with established standards, policies, and procedures.
• Execute and maintain merchandise presentation and housekeeping standards in all areas.
• Direct loss prevention and safety activities to protect company assets and ensure the safety and security of associates and customers.
• Ensure that the store is adequately staffed with qualified individuals at all times.
• Ensure that all associates receive effective training and continual feedback through coaching, counseling, and recognition.
• Provide ongoing performance management for all associates, and invite associate comments and interaction.
• Identify and develop associates for promotional opportunities and future assignments to meet current and future business needs.
• Represent the Company and the store in the local community, and create an ongoing mutually beneficial civic relationship.
• Perform other duties as may be assigned.
• Work with lead a department team to maximize sales & reduce loss through actively working on the shop floor, demonstrating & driving excellent customer service.
• Ensure that associates are highly motivated & developed.
• Act as Manager in Charge in the absence of the Store/Assistant Manager.
• Provide associates with clear direction & ensure co-operation with back of house team.
• Ensure Associates consistently deliver the highest possible levels of customer service.
• Assist in achieving company sales targets.
• Assist in achieving company sales targets.
• Communicate stock issues to Assistant /Store Manager.
• Ensure Associates are deployed to have the right person in the right place at the right time.
• Ensure all deliveries are correctly received & displayed immediately.
• Ensure all areas of the store are maintained & fully replenished correctly at all times.
• Assist with the planning of activities concerning advertising campaigns & promotions.
• Actively seek opportunities to promote sales & advise team leaders of out of stock & slow selling lines.
• Ensure that associate team is fully informed of department collection, promotions, sales activities & Top Priority Products.
• Work closely with Visual teams to enhance store appearance.
• Ensure Department is Audit compliant & that stock loss is kept to a minimum.
• Follow correct cash handling procedures at all times.
• Report any compliance issues to the Store/Assistant Manager.
• Carry out all administrative tasks associated with the team & the running of the Store.
• Set clear goals for associates and follows up on them.
• Train & develop associates using Company tools.
• Ensure a development plan is in place for all associates.
• Coach, develop and mentor the store team.
• Develop one's own team within the store in liaison with Operations, HR and Training Departments.
• Ensure the highest possible standards of customer service are offered on a daily basis.
• Ensuring Proper Visual Merchandising and department Layout for increasing Business.
• Attending meetings with managers and discussing issues on sales, targets, stocks, conversions and other developments.
• Coordinating with Category Managers for stocks, requirements, new arrivals, offers and defectives.
• Coordinating with Store Manager and other departments towards improving the store sales.
• Coordinating with the warehouse for stocks and new arrivals.
• Daily briefing for staff on achievements and daily targets.
• Ensuring the given targets is achieved.
Customer Management:
• Ensuring all customers are being attended and offered assistance in their shopping.
• Handling all customer problems personally and ensuring customer satisfaction as first priority.
• Building a database of loyal customers and communicate with them regularly for their requirements and informing about schemes and promotions happening in the store.
• Ensuring that all customers abide by the company's rules and regulations.
Stock Management:
• Coordinating with the goods receiving department for stocks and new arrivals.
• Coordinating with the suppliers for stocks and delivery status.
• Coordinating with buyers for stocks, requirements, new range, offers and defectives.
• Responsible for Shrinkage and controlling pilferages.
• Controlling Negative and excess Stocks.
• Reports and Documentation:
• Reports on sales against targets
• Daily reports on negative stocks.
• Daily reports on GRN's as well as STN's and Supplier Returns.
• Maintaining records on in warded goods, stock transfer and supplier returns.
• Maintaining records on store indents.
• Managed Front office.
• In charge of Value Added Services (VAS),
• In charge of cash transaction.
• Handling internet services
• Attending customer’s queries, complaints, requests & enquiries
• Co-coordinating with different depts. And resolving the customer’s queries
• Complaints, requests & enquiries within TAT (turnaround time).
• Generating Leads and closing the corporate connections.
• Achieving retention target every month .Handling correspondences & entering
• Achieving retention target every month .Handling correspondences & entering them in the
respective applications.
• Managed Front office.
• Attending to walkin customers,
• Resolve customer queries,
• In charge of Value Added Services (VAS),
• In charge of cash transaction.
• Handling billing queries of customers
• In charge of closing connection - postpaid.
• Handling GPRS services
• Cash Ledgers
• Maintaining Payrolls for min 25 staff.
• Data Entries.
• Stock In charge and maintenance.
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