Senior Waiter
Sofitel The Palm
Total years of experience :11 years, 7 Months
Accountable for planning, organizing and directing all hotel services
Responsible for minutest of details like delivery of set standard of service, meet the needs of the guests, perfect presentation of food and beverage and strategic planning to maximize profits
Excellent listening skills to help resolve customer issues and queries
Quick thinker to come up with solutions for unforeseen problems
Manage stressful situations and difficult customers in a calm and composed demeanor
Receiving calls from the guest rooms & taking the orders for food & beverage.
Updating the VIP guest In House Guest, Arrange the Amenities and place it in the room before CheckIn.
Giving the information for the all staff about the promotion and event in the hotel.
Responsible for the beverage inventory before start the duty.
Serving food and beverage order in the room as per guest need.
