Manager
dipndip
Total years of experience :6 years, 2 Months
Achievements and responsibilities:
Responding to issues such as service inquiries, problem resolution, and retaining accounts.
Handling customer escalations and all customer relations issues.
Writing reports and business correspondence.
Managing customer expectations.
Building customer relationships and loyalty.
Quickly researching and investigating issues that concern a customer.
Managing customer service teams, processes, and polices.
Creating work schedules.
Conducting visual observations of how staff speak to customers.
Preparing daily, weekly, and monthly reports for senior managers.
Coaching and developing team members in soft skills.
Assessing the customer service department’s operational performance against set targets.
Promoting products and services.
* Social Education - Training - Summer camps
* Time management and leadership courses
* Public relations
* Call center
* Computer and MS Office
Achievements and responsibilities:
Obtains client information by answering telephone calls; interviewing clients; verifying
information.
Solve clients problems and issues over the phone ( internet-network issues)
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Achievements and responsibilities:
Registering Tasks and Transferring them to operations Department
Data Entry
Enquiry system, online guidance
Obtains client information by answering telephone calls, verifying information.
Informs clients by explaining procedures; answering questions; providing information.
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