Sales And Marketing
Tsl limited
مجموع سنوات الخبرة :9 years, 8 أشهر
• Attained above 90% customer satisfaction rate based on Bi-annual CSS carried out ( 2021-2023)
• Resolved customer complaints within 24 hours on service and 72 hours on crop chemicals or packaging as it required investigation to take place
• Was part of the first CRM set up team. Gathering protocol requirements and user I information for the sample test system.
• Training and development of 3 call centre agents . Established a Standard operating procedure for answering calls, cold pitching to walk in and remote clients, responding to complaints and inquiries, face to face customer satisfaction surveys and brand awareness of new products .
• Collaborated with staff members, responding to customer requests within 2 minutes
• Managing digital platforms, back end administration and reports of online shop, mobile app, whatsapp inquiries and social media accounts.
• New products launched and telemarketing for Agricura Grain dust, Mutsvairo select, Glufosinate ammonium and Apex 10. 200+ cold calls on product knowledge and specials to remote distributors and farmers.
• During my tenure the company has won the Super brands 2021 and 2022 1st runner up in the Agrochems sector.
• Generated additional revenue streams through services i.e online shop sales and acquiring new business for pest control services for USD30000+
• Attained above 90% customer retention rate based on Bi-annual CSS carried out ( 2016-2020)
• Resolved customer complaints domestic and international within 24 hours on payments and 48 hours on unsatisfactory vehicles or malfunctions as it required investigation to take place
• Sold car rental services face to face, Telesales and emails . Handled after sales visits and feedback calls for new clientele.
• Regular visits to contracted agents &tour operators. Average of 40 physical visits per month and 420 visits annually to clients and prospects
• Carried out induction for all new recruits at Avis and the TSL Group on AVIS history, operations brand knowledge .
• During my tenure the company won AZTA Best car hire 5 years in a row, Super Brands Best car hire Winner 2016, 17 and Runner up 2018-20. Also won Travel Awards Best car hire 2019 and 2020.
• Developed strategic sponsorship and partnerships with stakeholders such as Zimbabwe Jairos Jiri Trust, Zim Cricket Union women and Men teams, as well as St Georges water polo team.
• Developed the first sales & marketing department standard operating procedure
• Developed script and directed the Jerusalema challenge video, inclusive of all staff in Harare, Bulawayo and Victoria falls
• Developed and managed social media accounts .
• Inspected uniforms fortnightly as per AVIS Budget standards.
• Was the first marketing and sales rep for the company
• Sold a minimum of 15 material handling and lifting equipment ( forklifts, jcb trucks, pallet jacks, tow tugs, scissor lifts) and 200+ tyres through Tele sales and face to face ( 2014-2016)
• Managed the delivery and after sales support of new equipment.
• Managed the certification for load and fitness of new machinery
• Site visits to warehouses or factories etc. to establish customer needs or equipment required for purchase or hire.
• Developed and managed a classifieds storefront.
• Developed a functional customer database on Navision Dynamics.
• Developed a formula-based forklift pricing excel sheet.
• Visited 150 customers annually
Handling daily sales
Handling petty cash
Managing daily turnovers and flashing daily shift banking deposits
Setting daily targets and tasks
Handling customer complaints
Managing orders for table sales
Maximizing sales through good customer service and selling standard and quality products
Handling new kitchen issues and master stock
Daily kitchen stock take
Dating all products
Managing housekeeping, cleanliness and hygiene standards
Daily soaking, distilling and sanitizing of floors, walls and counters
Bcom Hon Marketing Management I Midlands State University I Gweru, Zimbabwe I 2013 Passed with a 2.1 Upper class Degree .1st Team volleyball, UMC Youth Outreach coordinator, MAZ Entertainment vice chairperson and MC, Marketing Class rep (2011).
