Reservations Assistant Manager
Hyatt Hotels Dubai
Total years of experience :8 years, 9 Months
•Employee performance and provide feedback on a regular basis
•Now show and cancellations follow up
•Confirming reservations for any Hyatt Hotels around the world.
•To carryout test calls for GSO and TL.
•Call Center system (Alcatel) to ensure set ups are in accordance to Office guidelines
To overlook and assist on handling scheduling for all the staff (Roster and Vacation Plan)
Overlook Training Plan and carryout specific trainings
Work in coordination with Ministry of interior to issue hotel guest and staff visa
Obtain monthly sponsorship reports from the immigration
Submit relevant documents periodically to the immigration / labour office with regard to cancelled / absconding employees and delete from the Hotel’s sponsorship list
Follow up with guest Reservations and bookings
Maintain accurate expenditure and processing records to accounts
Contact hotel competition analysis of visa issue rates cancellation and book outs procedures
Coordinating with Sales and events departments with group arrival visa processing
To handle both internal and external customer complains, following through to make sure problems are resolved satisfactory
Responsible in approving all correspondences & communication of guest & staff visa with the 3 Hyatt hotels
Assist in coordination of administrative duties
Sept 2010 - Oct 2011
Position Assistant Manager Guest Services (Airport)
Duties Included
• Assist in directing airport concierge and guest service operations with full responsibility
including budgeting and forecasting.
• Coordinating with hotel concierge in regards to guest tours and reservations
• Compare market feasibility with all hotels and travel agent at the airport
• Checking all VIP arrivals, limo request and updating guest profile
• Meeting hotel VIP guest and handling Complaints
• Attending Front office briefing and meetings
• Liaising with hotel duty manager in event of any incident and conduct briefings
• Prepare monthly revenue report for both 3 Hyatt hotels and submitting them to different
department heads
• Staff recruiting, scheduling and payroll
• Maintaining good relation with Dubai civil aviation to ease our guest airport formalities
Oct - 2009-Aug 2010
Position Team leader Airport Services
Duties Included
• Supervise and train to develop employee skills
• Make Sure all guest are met and assisted according to hotel standard
• Reservations sales agent
• Applying for staff airport security passes
AUG 2007 - Sept 2009
Position Guest Services Officer
Duties Included
• Receiving and welcome hotel guest upon arrival at the airport
• Hotel reservations and booking for walk in guest
• Coordination with hotel concierge and transport to organize guest pick up and drop offs
July 2006 - June 2007
Position F&B Reservation Agent
Duties Included
• Restaurant bookings for 3 Hyatt hotels
• Making survey calls over dining experience and enrolling guest in DIBH
• Hotel & Restaurant Factsheet
April 2004 - June 2006
Position Waitress/Hostess
Diploma in hotel and catering Management