chiku Kazungu

Hyatt Airport Hospitality representative (Guest Relations)

Responsibilities

· Sales Reservation agent for 3 Hyatt hotels in Dubai
· Organising transport for guest to hotel drop off and pick up
· Working in coordination with Dubai civil aviation to ease the airport formalities (Visa application and passport procedures.) for our in bound guests.
· Welcoming, meeting and assisting guest from immigration to car park for limo pick to the hotel.
· Handling guest needs and solving problems.
· Helping guest at the arrival and departure gates and following up with lost luggage.
· Sending production reports to different dept heads at the end of the month.
· Preparing and sending Monthly pay roll for staff.
· Liaising with different counters and travel agents at the airport.
· Documentary techniques via fax, email and fax to respective department heads.

F&B administration (Guest Relations)
Responsibilities
· Sales Reservation agent (F&B) for 3 Hyatt hotels Dubai
· Telephone operator
· Making survey calls over incentive programs (Concierge program).
· Getting guest feedback over dinning experience and liaise with outlet managers
· Documentary techniques via fax, Letters, Email and maintaining guest history.
· Hotels and restaurant fact sheet

Grand Hyatt hotels Dubai
Hostess/waitress (Main hotel lobby)
Responsibilities
· Tour ambassador,
· Welcoming and escorting the guest
· Order taking and cashiering
· Providing service to the guest
· Making requisitions and evaluating bar stock