Service Delivery Manager
IBM Consulting
Total years of experience :16 years, 9 Months
Team Size: Up to 550 (Direct reporting 20+)
Responsibilities:
➢ Worked as
Kawanlama, Sacombank, Spectrum, IRPC, Bosch Worcester Group, Sony
Projects: C/4 HANA End to End Implementations (C4C Sales, Service, Marketing, CDC,
Commerce), Customer Service, Global Roll-Out, Upgrade & Support Projects
Team Size: Up to 80
Responsibilities:
➢ Worked as
Team Size: Up to 50
Responsibilities:
➢ Implemented, configured CRM core topics like Service Contracts & Orders, Leads and
Opportunities, PCM, Sales Order and Quotation, Account and Contact Management,
Resource Planning application, Portal Integration and testing Extensibility, Design
Layer, AET, EEWB functionalities. Worked both in Waterfall and Agile SDLC.
➢ Implemented BCM Software and configured Hard phones and Convergence (CV2)
desktop application to work seamlessly with CRM
➢ As a
’s in
’s in
,
courses: Certified in Project Management Professional