CHIROY PREMKUMAR, Service Delivery Manager

CHIROY PREMKUMAR

Service Delivery Manager

IBM Consulting

Location
India - Bengaluru
Education
Bachelor's degree, Engineering (Information Science
Experience
16 years, 9 Months

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Work Experience

Total years of experience :16 years, 9 Months

Service Delivery Manager at IBM Consulting
  • India
  • My current job since September 2021
Project Manager at Robert Bosch Engineering & Business Solutions Ltd
  • India
  • My current job since September 2021

Team Size: Up to 550 (Direct reporting 20+)
Responsibilities:
➢ Worked as

Project Manager at Porsche, Sharjah Cooperative Society
  • July 2014 to August 2021

Kawanlama, Sacombank, Spectrum, IRPC, Bosch Worcester Group, Sony
Projects: C/4 HANA End to End Implementations (C4C Sales, Service, Marketing, CDC,
Commerce), Customer Service, Global Roll-Out, Upgrade & Support Projects

Lead
  • August 2012 to May 2014

Team Size: Up to 80
Responsibilities:
➢ Worked as

functional consultant
  • April 2008 to March 2012

Team Size: Up to 50
Responsibilities:
➢ Implemented, configured CRM core topics like Service Contracts & Orders, Leads and
Opportunities, PCM, Sales Order and Quotation, Account and Contact Management,
Resource Planning application, Portal Integration and testing Extensibility, Design
Layer, AET, EEWB functionalities. Worked both in Waterfall and Agile SDLC.
➢ Implemented BCM Software and configured Hard phones and Convergence (CV2)
desktop application to work seamlessly with CRM
➢ As a

Education

Bachelor's degree, Engineering (Information Science
  • at SJCE
  • January 2023

’s in

Master's degree, Business Administration (Finance
  • at Karnataka State University
  • January 2012

’s in

Master's degree, MBA
  • at Karnataka State Open University
  • January 2011

,

Master's degree,
  • at PMP
  • January 2005

courses: Certified in Project Management Professional

Specialties & Skills

Consulting
MS Project
Project Management
FUNCTIONAL
APPROACH
CONTACT MANAGEMENT
CONTRACT MANAGEMENT
CUSTOMER SERVICE
MARKETING

Languages

English
Expert
Hindi
Expert

Training and Certifications

Project Management Professional (Certificate)
Date Attended:
January 2020

Hobbies

  • Cycling, Running, Swimming