Global Business Performance Management
Maersk
Total years of experience :13 years, 4 Months
Department: Business Analytics
• Acting efficiently as Service Delivery Consultant with responsibility for the resourcing of and delivery of multiple project’s
• Leading a new service delivery function, incorporating Service Managers, Project Managers and Business Analysts ensuring the standards and release deadlines of multiple Projects were met.
• Identifying scopes for the business requirements and developing analytic solutions
• Actively involved in developing the implementation approach and managing the impact on all business areas
• Handling all aspects of the project from business analysis to plan management, stakeholder engagement and risk management
• Involved in developing management decision support models and reports
• Efficiently managing the analysis and implementation of several large IT/ITES projects for major Telecom and Medical giants.
• Carrying out strategic analysis and delivering, managing and driving stakeholder expectations
• Retaining overall responsibility for the establishment and training of the project team, in line with existing requirements.
• Accountable to identify business & systems process improvements from big picture to detail level
• Keeping track of new legislation, company strategy and policy and being able to identify its impact on business
• Responsible for updating management information systems and operations capabilities of the organization
• Involved in user acceptance testing of databases, using SQL queries and tested reports and dashboards
• Develop detailed documentation of SOP's (Standard Operating Procedure) of each work type and prepare learning path for effective training of new recruits in the team
• Effectively managed financial control of the delivery program meeting all budget requirements.
Department: Business Analytics
• Design reports and represent the data in a way that it shows all the possible trends and thereby helping the business understand the variation from the SLA’s
• Insured compliance with all Service Level Agreement's & achieved highest customer satisfaction results
• Generation of various reports, Scorecards and Dashboards, etc., as per the requirement of the client, using MS Excel, SQL for pro-active service management.
• Accountable for qualified lead generation & pre-Sales support (RFP Preparation)
• Maintained regular contacts with the current and future customers and built rapport with them
• Guided and trained research team to perform better, Built personal rapport with each of them to deliver as per expectations