Chona Urbano

Retail Operations Coordinator/Admin/ Executive Assistant /Purchasing في Green wing Anotah

• الكويت - السالمية
• نوفمبر 2005 إلى مايو 2024

• Retail Coordinator / HR Admin Asst/Purchasing officer 2022 -till Present

• Executive Asst to Managing Director 2020-2022

• Retail Coordinator / Executive Asst to Retail Director 2014 -2020

• Retail Assistant 2007 - 2014

• Cashier 2005-2007


Professional Work Experienced:

 Retail Coordinator:

• As part of team assist in developing training modules and processes specific for the company.
• Assist in the implementation of strategic market plan to analyze key strengths, weaknesses, competitors and new business opportunities and implementation of Store visit Checklist.
• Take part in the implementation of a new bonus structure for store managers and area managers.
• Ensured that all the tasks carried out by the departments are of required standards and quality.
• Ensured that the new employees get good quality training as per their area of expertise.
• Monitoring stores through Sales, feedback and follow up with Area managers.
• Assist in developing a training manual for Area managers and Store managers.
• Assisted/motivated staff dealing with difficulties and problems.
• Always striving to drive the business efficiently in order to meet the company goals.
• Perform any roles & duties as directed by the Management.
• Responsible for carrying out daily conference calls and weekly meetings with the District Managers to instill the culture and the values of the organization.
• Handle the process of recruiting, hiring, and training Sales Associate, Store Managers / Area managers.
• Keeping Retail employee’s personal data and documents.

 Executive Assistant to Retail Director /Managing Director:

• Point of contact for general communications within the Management.
• Making travel arrangements and keeping track of the itineraries of the Managing Director.
• Planning and scheduling meetings.
• Managing information flow in a timely and accurate manner.
• Rack daily expenses and prepare weekly, monthly or quarterly reports.
• Organizing data to represent the Higher management.
• Compiling expense reports.
• Act as an office manager by keeping up with office supply inventory.
• Handling memos, reports, invoices, and related documents, including sensitive information.
• Keeping confidential information.
• Screening visitors and deciding if they should be allowed to meet with the executives.
• Going through the incoming documents (memos, invoices) and redistributing them.
• Providing complete administrative support.
• Using technical tools and software such as Microsoft Office, Teams and Zoom.


 HR Admin Assistant:

• Managed and directed all the important matters related to the business.
• Supports Payroll officer in finalizing payroll.
• Provides orientation for new employees by providing Company handbooks, reviewing company policies, explaining benefit programs, and obtaining signatures for documents.
• Maintains human resources records for employees by recording the hiring, transfer, termination, change in job classifications, and merit increase dates as well as tracking vacation, sick, and personal time.
• Administers employee leave e.g Sick leave, Annual leave, and notifying employees of approvals.
• Documents and tracks human resources actions by completing forms, reports, logs, and records.
• Sets up and schedules complicated meetings for interviewees, hiring managers, employees, and department heads.
• Accomplishes human resources department and organization mission by completing related results as needed.


Skills:

*Good time management, prioritization, and multitasking abilities.
*Excellent interpersonal skills and build strong relationships with colleagues
*Great communication, including speaking, writing and active listening
*Able to give and receive feedback and constructive criticism from a variety of channels.
*Explores opportunities to add value to job accomplishments.