Operations/Contracts Manager
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مجموع سنوات الخبرة :4 years, 5 أشهر
Upon joining the Justice Division of the business, I was appointed as Assistant Implementation/Contract Manager where I was responsible for translating and implementing the National Offender Management Service (NOMS) and European Social Fund (ESF) round 2 bid in to a working operation.
As an Operations Manager with a budget responsibility of >£3m, I held direct line management for a team of 11, across 3 disciplines. I was then asked to develop and implement delivery models for four of London’s prisons (Belmarsh, Isis, Holloway and Brixton). As well as managing four prisons I was also heading up two high profile subprojects (Gangs and Ex-armed Forces).
My principal accountabilities were:
• Responsible for contract management from implementation through successful delivery, including partnership development, KPI setting, procurement and supply chain, stakeholder management, property acquisition, staffing and training
• Rigorous analysis of management information to ensure contract deliverables were achieved
• Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against their targets
• Developing and implementing strategies to improve organisational capacity and capability
• Maintaining effective and influential relationships at a senior level with key partners and stakeholders
• Driving innovation and improvements through the development of networks, delivery models and communication channels that facilitate the exchange of knowledge, expertise and best practice
• Holding overall accountability for the pilot projects within the contract including; testing and the measurement and reporting of impact and value added
• Informing and supporting the development of business development strategies to enhance existing contracts and exploit other commercial opportunities
• Manage the office(s) to ensure appropriate physical and human resources exist to ensure performance is delivered to quality, compliance and contractual requirements
• Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so all teams operate in a way that protects customers and colleagues at all times
• HR Recruitment and selection, People Management and Development, Capability and Misconduct
Key Achievements:
• Appointed Head of Contract Compliance for the London wide contract and improved National position from 12th to 3rd
• Supported the implementation of £20m MoJ contract, including KPI setting, stakeholder management, budget planning, property acquisition and staffing
• Designed and implemented four bespoke business models for the Ministry of Justice's/ESF's round two of restorative justice contracts
Having successfully completed the Graduate Scheme, I was asked by the Commercial Director to join the bid team. During the four month secondment I worked alongside the SMT and Project Team to co-ordinate and support with the submission of seven Work Programme bids. We were successful and awarded Prime contractor status for three Contract Package Areas, valued at over £300m.
My principal accountabilities were:
• Assisting the Project Manager to ensure that the project plan was accurate and in line with the project strategy
• Liaising with all major stakeholders and acting as a SPOC for the Bid Team
• Custodian of project documents
• Coordinating and disseminating research data ready for inclusion in tender documents
Upon joining the business as a Graduate Trainee, I undertook a series of Operational secondments across several business units, including Finance, HR, Operations and Project Management. As well as the generic responsibilities of my role I thrived on managing a number of projects and programmes of significant national and regional importance. Within 6 months I was awarded the Career Potential Award and went on to successfully complete the Graduate Scheme.
Key Achievements:
• Achieving 172% Job Entry Rate, enabling over performance for first time on contract
• Awarded Career Potential Award within 6 months of joining the business
• Designing and Implementing company’s first Recognition Scheme - Value Stars
Internship
Internship
BA Hons Business Management