Chris Ngassa

• Managed a high volume of banking objectives, reducing wait times through efficient client file
management.
• Actively participated in fraud prevention procedures and rigorous client account monitoring.
• Advised clients on financial products and services, contributing to customer loyalty and overall
satisfaction.
• Supported clients in navigating digital banking platforms.

• Assisted the director in the daily supervision of all restaurant operations.
• Supervised and coordinated front-of-house and kitchen teams to ensure quality service and an
optimal customer experience.
• Participated in schedule management, inventory tracking, and operational cost control.
• Contributed to staff training and the maintenance of the establishments service standards.

• Supervised the full budgetary management of the establishment, ensuring profitability and
financial stability.
• Optimised the allocation of human and material resources to maximise operational efficiency.
• Developed and implemented a business development plan including a local marketing
strategy.
• Drafted an operational risk management plan to minimise business disruptions.

• Led all operations of an international fine dining restaurant for over 6 years, supervising a
multicultural team.
• Negotiated and secured strategic B2B partnerships with institutional clients and local suppliers.
• Developed and refreshed menus by integrating African and international culinary trends.
• Implemented standardised operating procedures (SOPs) to ensure service quality and HACCP
compliance.
• Coached and trained junior team members, improving overall staff cohesion and performance.

• Resolved customer complaints with empathy, contributing to a high retention rate.
• Handled escalated calls and conflict situations with professionalism.

• Supervised daily operations, managed staff, and optimised store organisation.
• Handled opening/closing procedures and recommended operational improvements.