Macintosh Technician
Apple
Total years of experience :2 years, 5 Months
2. January 2011- Present, Apple Macintosh Technician.
Personal Systems Computers Kenya (ltd)
• Data handling. (Data Rescue, Back up, recovery & Transfer)
• Virtualization and VM ware working environment & hosting cloud based ICT services.
• Configuring mails using Microsoft outlook, Apple Mail, Microsoft entourage & Thunderbird.
• Troubleshooting of both hardware and software. (; Boot failure; corrupt programs; charge failure; Display matters. Network diagnosis Etc.)
• Working elaborately and extensively with the Help Desk to ensure smooth running of the company and offer direct client satisfaction.
• Solving user problems related to software, Installing of Operating system, software's and applications; iLife, iTunes, iWork & Mac OS, Ms Office (2008 Entourage - 2011 Outlook), Adobe CS (5) (4) (3), Acrobat pro.
• General Service maintenance of the machines (Preventive Maintenance)
• Network management, planning, implementation and maintenance.
• Database management and administration.
• Providing first line support on all general and commission for both software and hardware issues.
• Implementation of information security to the company.
• Providing onsite technical support with hardware and software issues to Clients.
• Involved in active sales of the company's products, sending quotes to clients and marketing of products. (Both Hardware and Software)
1. June 2009-August 2009, I.T technician,
Mumias Outgrowers SACCO Society LTD.
Duties and Responsibilities:
* Installation and maintenance of computer software.
* Solving user problems related to software and Hardware.
* Installation and hand Operation of Microsoft office products
* Setting up of mail accounts in both Outlook Express and Microsoft Outlook and maintaining them.
* Conducting training/orientation to new and existing users on the basics (updating software's, Dealing with antiviruses and basic computer maintenance)
* PC service and maintenance.
* Repair and maintenance of network system in the company.
* Network configuration and installation.
* Worked with Database Administration to oversee effective running and maintenance of servers and data base systems.
* Performed supervisory roles in the company.
Waka Chrispol Oduol
Waka, Chrispol Oduol,
C/o Sarah Ayieta,
P.O. Box, 4,
Ruiru-00232.
Your Address Line 3
Your Address Line 4
Phone: +254720846058
E-mail:
Technician July 2008- September 2008
Circuit Business Systems Limited.
Duties and Responsibilities
* Providing help desk support for clients and users.
* Troubleshooting, repair and carrying out preventive maintenance on computers and related equipment i.e. printers, UPS
* Solving user problems related to software and Hardware.
* Installation and hand Operation of Microsoft Office products
* Knowledge of PC Hardware service, installation and upgrade of hardware such as hard disk and memory.
* Installation, maintenance, updating and repair of computer antivirus software for maximum system security
* Assisting users in the day-to-day use application software.
Positions Held
2006-2010, Bsc (Telecommunications and Information Technology) - Kenyatta University.
* Member ICT club of Kenyatta University. KEY SKILLS AND PERSONAL ATTRIBUTES My key skills include: • Organization and Planning - A highly organized individual who Approaches all his work in a methodical and Professional manner. • Computers ✓ High proficiency with Windows 95/98/2000, Vista, Windows 7, Ubuntu/Linux/Mac OS X ✓ Knowledge of window 2003/2008 server, windows 7.
Certificate for serving as an election clerk - General Election 2007 Kenyatta University. * A member of the Kenya Red Cross Society and has undergone the First Aid training program.
Jan 2006-June 2006, ICDL (International Computer Driving License) from Institute of advanced Technology (IAT) Majored in the study of all seven computer modules i.e. -Basic concepts of IT. -Using the computer and managing files. -Word Processing. -Spreadsheets. -Database. -Presentation. -Information and communications.
2002-2005, Chesamisi High School, B (PLAIN) English - B+ Mathematics-B Kiswahili-C+ Biology-B Physics-B Chemistry-B Art & Design-B C.R.E.-B+
1994-2001, Kenyatta University Primary School, B (PLAIN)