Christian Sapong

Cisco IP Phone configuration
Switchboard configuration
Purchasing needed supplies
Filing documents
Receiving mails and emails for clients
Administrative work
Handling disbursement of petty cash
Managing office expenses

 Using OPERA Reservation System
 Exceptional customer service
 Cash handling expertise
 Superb interpersonal skills
 Conflict resolution using I-LEAD framework
 Multi-line switchboards
 Register & process guest and their assigned rooms
 Accommodate guest request
 Communicating with hotel team on the status of guest rooms
 Upselling hotel rooms and promoting hotel services
 Foster strong working relationships with all hotel departments.

 Review and verify invoices and check request.
 Sort, categorize and match invoices.
 Enter and upload invoices to the system.
 Set invoices up for payment.
 Prepare and process electronic transfers and payments.
 Post transactions to journals, ledgers and other records.
 Reconcile accounts payable transactions.
 Monitor accounts to ensure payments are up to date.
 Research and resolve invoice discrepancies and issues.
 Maintain vendor files.
 Correspond with vendors and respond to inquiries.
 Produce monthly reports.
 Assist with month end closing.
 Provide supporting documentation for audits.

Understand what it means one of the first faces hotel
guests see after check-in.
Do what it takes to leave a great impression through
good natured and pleasant interaction, answering
questions and letting guests see their stay is
going to be a pleasant one.
Accommodates guests requests
Greets and welcome guests with a genuine smile
Improved guest satisfaction ratings through
suggesting places visit and dine. I am always
willing to go the extra mile to make the guest feel
at home.
Promote the loyalty scheme by explaining the
benefits of IHG Rewards Club program.